Pets Plus Us | Pet Insurance Review

Bought the accident policy for piece of mind. My dog simply injured her front leg jumping and running over logs and forest stump while playing with another dog. She came limping up to me and had a limp for a week after. I waited 4 days to observe but thought I'd take her to the vet to get checked out. The vet (who we never met before as she went to another vet for shots and spay) noticed a bit of limping or lameness from the accident in the forest and said to leash walk and rest it. She also said these dogs are prone to elbow dysplacia and it it persists then she would look at that. The dog was fine within the week of her injury. My dog is extremely agile and solid I her stature. She is almost 16 months and has no issues with her joints. The pets plus said they would not insure this claim because it was an illness and possible elbow dysplacia??? I said you could hypothesis about any given ailment. When the vet said if it persist it could possibly be dysplacia which I immediately said no way if you saw her running and leaping around with no lameness or limp you'd know. I also said yo could write this dog may get cancer in 8 years too. Anyway this company would not cover a simple muscle train accident then I'd hate to see what they do in a major incident situation?? Waste of time and money the will deny most claims and find any loop hole.

The coverage is amazing. My only complaint is that when I first purchased this insurance, I was told the premium would never increase due to age. However, the premium increases by a few dollars every single year. They say it's to keep up with costs of vet care in our area. My monthly premium started at under $60 back in 2015, and today we're at $75 only 4 years later. What I find odd is that my vet still charges the same as she did 4 years ago, so I'm not sure what vetcare cost increases they are trying to keep up with.

I found the Pets Plus Us customer experience to be excellent. Anytime I called, the staff were friendly, professional and were knowledgeable. My Vet's office was efficient in submitting the paperwork so my claims were processed in a timely manner. I also found the staff to be very compassionate. When I phoned to cancel my coverage because my puppy had passed away, the staff person didn't make me feel silly or uncomfortable because I was distraught on the phone. I appreciated that.

Our claims are processed within a reasonable timeline and never have to fight with an agent:) This insurance meets our requirements and our pet is well taken care of.

I was transferred from PC Insurance to Petline and now to Pets + Us. I will tell you that Pets + Us is hands down better than Petline (from my experience)! I had a customer service agent who was helpful, provided useful information and was able to direct me to the other information I needed. When your pet is sick, the last thing you need is to have a listless voice on the other end who blames the other company for issues. If I wanted that, I would have called a politician :)