Pets Plus Us | Pet Insurance Review

4.0

out of 5

Number of reviews 874

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Mona

Great service and assistance on claim

We had an unfortunate incident with our puppy ate something dangerous to her. Since it was a weekend, we knew immediately we had to bring her to the emergency clinic. At the time I was of course more worried about our dog than the cost however while waiting I couldn't help but wonder and hope our pet insurance would cover this significant cost. I was very pleased that it did and that the claim was easy to fill out at the vet. When I followed up via email the responses were within minutes or hours. There was very little I had to do to put the claim through and the cheque was mailed quickly. When I called PetsPlusUS recently the let me know that I could provide banking information so I wouldn't have to wait for a cheque if there was another claim - very convenient. The only thing I could say to improve would be to have an online portal for claims, however with the great customer service it wasn't a huge issue. Overall very happy so far!!
1

out of 5

POSTED: | BY: Paul

Over a month, and claim is still "IN PROCESS"

Submitted a claim for my dog on March 14 for an operation to have bladder stones surgically removed. Policy confirms this procedure is covered, and It is now April 15, 30 days later, and they have confirmed all the information and required documentation to process the claim has been received - Yet the claim is still "IN PROCESS" after 1 MONTH!!!. Funny they advertise claim resolution between 5-10 business days - My calls and emails have gone unanswered. Terrible customer service. DO NOT BUY ANYTHING FROM THIS COMPANY.
2

out of 5

POSTED: | BY: Larry

Web site sucks cant get tp my account

You have changed your system and have stopped me from viewing my account
5

out of 5

POSTED: | BY: Trish

Thank you, Pets Plus Us

Thanks to Pets Plus Us, I am able to provide hyperbaric chamber treatments for my young cat who has a serious autoimmune condition. The treatments, while not a cure, have given him an amazing quality of life and I am most thankful. With every visit, veterinary staff continue to be amazed at how well he is doing. Thank you, Pets Plus Us for covering this state of the art treatment.
5

out of 5

POSTED: | BY: Marissa

EVERY PET OWNER SHOULD HAVE INS WITH PET PLUS US!!

Incredibly grateful and fortunate that we have PET PLUS US Insurance for our Jack! Ease of claims is the least benefit! Jackie has idiopathic epilepsy which developed at the age of 2 and 1/2... managed and controlled by meds, an amazing Vet, his loving family and PETS PLUS US Insurance ... Jack remains low risk and has a thriving adventurous life! THANK YOU! ~ Jack’s Mama
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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