Pets Plus Us | Pet Insurance Review

I am a veterinary assistant and have used Pet Secure for my dog in the past. After three incidences of them attempting to withdraw money from my account too early, resulting in expensive NSF fees from my bank, and their unwillingness to correct or even acknowledge the mistake I decided to switch to Pets+Us after meeting our local rep in clinic. I had never had to make a claim thankfully with Pet Secure so I cant personally attest to their process but I have had to with Pets+Us. I received an email just a few days later to say the money had been put in my account. They actually overpaid me by about $100.00. I called to ask them about it and was told I would get a call back. I did and the woman said in a nutshell, "Merry Christmas, our mistake". I was concerned about getting dinged for it later, which hasnt happened. Just a couple days later i filed a small claim for some extra pain medication and antibiotics for my dog, expecting I would get nothing back due to the over payment. Two days later, more money showed up in my account. Very happy customer!

Our Dog Oakley, a 7 month old Soft Coated Wheaten Terrier, was starting to show signs of what appeared to be a some type of sinus infection. He had a yellow/greenish discharge coming from his nose and was wheezing heavily. Of course it happened over a weekend so we decided to take him into a 24hr Vet hospital and it was a good thing we did because his nose started bleeding when we arrived at the emergency clinic. After chest x-rays, a complete blood work up and several other tests they were able to confirm he had a upper respiratory infection which luckily had not yet moved into his lungs or evolved into pneumonia. Oakley was given medication and sent home with instructions to rest. Thankfully we had just insured Oakley 2 months prior when we first got him. I was reluctant having had Pet Insurance through a different carrier on a previous dog that was a terrible experience. But upon our Vet's recommendation, I did some research (including this site) and decided to try again with Pets+Us... Best decision ever, they not only approved the entire claim (less the standard deductible & CoPay) but they paid it out into my bank account within the week. Having the reassurance of being covered makes experiences like this much less stressful in making decisions. Excellent company to deal with!

Just had our first vet visit with our new service dog, nothing wrong, just vaccinations and heart worm, etc., but the ease of dealing with Pets+Us was super. The original set up was easy to do, and the claim was processed incredibly quickly.

At 9 months of age, our English Bulldog (Ollie) was diagnosed with prolapsed urethra a condition causing him serious blood loss and surgery was an immediate requirement. A brief telephone call to Pets+Us served to confirm coverage for the required surgery. Post-surgery, we filed our claim with Pets+Us via a very straightforward electronic claims procedure and the claim was processed promptly with cheque received within 2 weeks. We are well pleased with the level of service and professionalism re how our claim was handled by Pets+Us.

I recently put in my first claim to Pets Plus Us. Having dealt with Pet Plan and Pet Care in the past, I was expecting the whole process to take weeks. Yet in only a couple of days I heard back from them and in less than one week from making the claim the money had been deposited in my bank account. I couldn't believe how fast their service is. I am so impressed!