Pets Plus Us | Pet Insurance Review

Happy with the speed of processing a claim. Explanations of what is covered are easy to understand.Thanks for your help.

I was a previous customer of PC pet insurance, who were a dream to deal with. Submitting a claim was simple and receiving reimbursement for my claim was just as easy. Back in April I received an email from Pets Plus Us saying that they had taken over PC pet insurance and as a customer it would be a smooth transition- nothing required of me as a paying customer. Of course that is until I try to submit my first claim. Now it has been over a month of emails and phone conversations trying to get any sort of reimbursement. The company is claiming they don’t have any previous medical history for my dog. They have the last 6 years of medical history and are “having trouble” obtaining medical history from our first vet for year 7. My dog suffered an eye injury- completely irrelative to his previous missing medical history of 1 year. It was an expensive vet bill and I can’t help but feel Pets Plus Us is doing everything they can to avoid actually paying the claim. I also can’t understand why I would continue my policy with this company if every time I submit a claim they say “oh sorry we can’t do anything because we can’t grt information from your vet for the first year of owning your dog”. PC insurance had access to that information so I personally don’t understand how Pets Plus Us is making an issue out of this. Terrible customer service and I wouldn’t recommend this company to anyone.

I was looking for a new pet insurance company and happened to speak with Emma. Her friendly attitude from the first phone call amazed me, going as far as giving me tips on what to ask when contacting other companies. After shopping around, I decided to go with pets plus us, and with every conversation, Emma is professional and polite as ever. Her customer service amazes me! I have yet to submit a claim, but I am happy with my experience thus far.

I was recently forced to switch to pets plus us because PC pets was not renewing or offering pet insurance anymore. I called them to see how the transition was going to take place. They told me that my account would debited on the 23rd of every month. I have a special account for bills only to keep track of stuff. That was fine, it was actually debited on both the 22nd and 23rd. I was not notified that I needed to have double the payment available even after verifying everything on Monday the 20th. So because I was not aware that I needed to have extra money in my account I will receive an NSF charge. They said that they would reimburse me because it was their fault within 7-10 business days which is unacceptable since it’s not a claim it’s their mistake. If I did not pay my insurance on time and waited 7-10 business days would my pet still be insured? I asked to speak to a manager and the girl that I spoke with hung up on me and I’ve yet to hear from a manager. Not the best way to start, I will be looking for a new company that doesn’t hang up on their customers:)

My dog recently underwent major spine surgery. The whole experience was extremely stressful but knowing I had insurance for her lifted a huge weight off my shoulders. I submitted several claims over the month and all of them were covered, no questions asked. Thank you Pets Plus Us for making the whole experience a little less stressful!