Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 685

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.2
  • 4.1
  • Count
  • 19
  • 129
  • 685

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Andrea Palmer

Thank goodness for pets +us!!!

I am so thankful i chose pets+us for insurance coverage for my cats. They responded quickly when i submitted a claim for my cat Rokko who had cancer surgery. They were so kind and helpful on the phone as well!!bravo!! I would recommend them to anyone who loves their pet!
5

out of 5

POSTED: | BY: Tamara Jaswal

So happy we went with this company!

Our beloved cat Samuel L. Catson decided one day to eat some random food morsel on the kitchen floor and in doing so made his tummy upset. His tummy got so upset that he could no longer go #2, not for a while in fact. As you can imagine this caused him great discomfort. So we took our little Samuel L.Catson to our favorite vet and they fixed him up in no time. Initially I dreaded having to deal with another insurance company, but they honestly took all the hassle and worry away. They had very prompt service and very pleasant staff to guide your way.I honestly couldn't recommend this company enough to you.
5

out of 5

POSTED: | BY: Nicola Stunt

Pets Plus Us! Highly Recommended!

When we adopted Opie, our precious 12 week of Neopolitan Mastiff, our vet had us enrol in the one month free trial with Pets Plus Us! That decision was something that would become a godsend! We didn’t realize what a life saver it would be! Not only for beautiful Mastiff but also to protect our savings and future savings against unseen concerns. Our family had previously had a very healthy Bull Mastiff who had lived a very long, healthy life. Adopting a dog with health concerns did not cross our mind when I feel in love with our new family member! Shortly after his initial check up Opie started showing issues with his eyes, skin, allergies and the worst to come was he was examined and found to have bilateral hip dysplasia. We purchased the 80% coverage through the Accident & Illness insurance, and hoped we wouldn't need to use it anymore anytime soon. Well turns out we submit a claim monthly for his pain medicine, eye drops and other miscellaneous ointments and potions. AKA thousands of dollars later! Having pet health insurance certainly helped take some of the stress out of having our dog undergo 3 cherry eye surgeries, eye ulcer surgery and pain medication to manage him until he hits maturity. He has a hip surgery in his future, in the meantime, Pets Plus Us gives us the coverage to medically manage his pain. I would highly recommend Pets Plus Us to anyone looking for pet health coverage!! Thank you for being there for us!
5

out of 5

POSTED: | BY: Linda

Invaluable service & easy claims process.

We have a French Bulldog named Pierre, and have had him insured since the day we took him home from the breeders at 10 weeks old. My husband and I knew that frenchies traditionally have a lot of health issues, ranging from various skin allergies, to hip issues, to breathing issues etc. We looked into insuring Pierre before we picked him up, expecting that his insurance premiums would be incredibly high due to the breed, we were wrong. When we phoned Pets Plus Us for a quote, they were friendly, knowledgeable, and regardless of Pierre's age and breed, his quote was the most reasonable monthly payment for Accident and Illness we received. The service rep explained the whole process over the phone, and it was so simple. My pet's policy is easier to read and understand than my home or auto insurance! It was simple, under Accident and Illness, if Pierre was ever hurt or sick, and it was not a pre-existing condition or a regular checkup appointment (ie. vaccinations, or flea prevention) it was covered! In the past year, Pierre, like a kid, got sick with just about everything you can think of! He got kennel cough, he got a scratch in his eye and needed to see a doggy optometrist, he got canine papilloma, he's had ear infections, and skin irritations. The vet visits, optometrist visits, and the medicine tallied to over a grand easily within the first 8 months. It was ALL covered!! I received a cheque in the mail usually within the week of submission. The claims process was so easy. One sheet of paper, easy to understand and even easier to submit. It was actually so easy that the Vet submitted most of the forms for us. All I had to do was sign and date the form. Without Pets Plus Us, we would've hesitated to bring Pierre into see the vet. They've provided us with the kind of service, and peace of mind to be able to keep our pet safe and happy. We owe his health to happiness to Pets Plus Us.
5

out of 5

POSTED: | BY: Lisa

Great Service, Honest, Fast, Reliable

We adopted an Olde English Bulldogge from a reputable breeder and decided to get pet insurance for piece of mind, hoping we wouldn't have to use it. After research we decided to go with Pets Plus Us and we chose the $200 deductible and 90% coverage plan. By 11 weeks old,our puppy developed chronic urinary tract infections that required multiple tests to find the cause. She also developed a cold and eye infection! It seemed like one thing after another that lead to expensive vet visits. It was scary and stressful but Pets Plus Us was the least stressful part! The claims and payment went through incredibly quickly and exactly as described. The customer service is helpful and great. We are very very happy that we chose to go with this company.

Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.

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