Pets Plus Us | Pet Insurance Review


out of 10

493 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 5.2
  • 7.1
  • 7.9
  • Count
  • 6
  • 69
  • 493
Pets Plus Us is a leading Canadian pet insurer whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides its Blue Ribbon Benefits free with any coverage plan. Learn more about Pets Plus Us plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 10

POSTED: | BY: Mila Araujo

PetsPlusUs paid fast and was AMAZING!

Our little Jack Russel Terrier puppy Jack who had always been in perfect health and pretty god at staying out of trouble, unexpectedly got into a bottle of ibuprofen one evening while we were out to dinner. We discovered the travel sized Advil bottle chewed open and a few pills on the floor, and had no idea what to do. It was too late to call friends, and we didn't know if it was a danger, or if anything was wrong, because our sweet little Jack was jumping around and playful as usual. After trying to find answers online, we were not sure if this was an emergency. We remembered the helpline with our insurance plan and decided to call. They quickly answered even though it was by now 2 am, and asked for some specifics about what happened, they were compassionate and thorough. They then put me on hold while calling the poison control line and came back to confirm this could be really serious, that I should not wait for symptoms to appear and get to a hospital immediately.They were calm and supportive but convincing enough that I figured out where there was a 24 hour hospital and took him in right away. Little did I know that this was a potentially fatal situation. Had I not called them and had their good and thorough advice, Jack may have died. The vet taking him in explained we had two choices get him into treatment right away, which involved immediate admittance and payment, or take him home, however she explained if we took him home by the time symptoms would appear it may be too late. He might be at risk of kidney failure. I was at a loss, knowing we had the insurance in place to back us up financially helped us make sure we got him into immediate treatment, and we were extremely lucky we did at that time. He had in fact been poisoned and several days later, we saw how dangerous this had been. The treatment didn't take after the first 24 hours so we had to run more tests and admit him again for another 3 days. Without our coverage it woudl have been financially devastating. We received the refund for the first hospital visit before Jack had even fully recovered and we received the follow up reimbursement in full within 5 days from submitting them. No questions asked. In addition, during the process I had tweeted PetsPlusUs thanking them for the support and the product, i was so devastated as we waited news of how he was doing, that I didn't know what else to do.

out of 10

POSTED: | BY: Kevin

Great Service!

After all the trauma of going through an accident with my pup Marley, having Pets Plus Us there to facilitate the claim process made things so much easier. They are a great service that I would recommend to any of my pet owner friends! The staff is always helpful and attentive. I encourage all pet owners to make the worth while investment with Pets Plus Us!

out of 10

POSTED: | BY: Fabiola

Care Company

This was the second time I asked a hand for PetsPlusUs. The customer care was amazing, again.First time Dora had fallen from the couch and started limping. They were promptly with all the info I needed to have the papers done. This time, Dora was vomiting. I called them on the day after her visit to the vet. Laura (from the call center) helped me to talk with the vet's office to get all the papers correctly filled by the veterinarian. Have to say I'm still learning English, so, I needed her help more than everything. She was patient, careful and passionate. I felt home and this is the best about PetsPlusUs, you have peace of mind. They do their best to not only look after our pets but also to take the best care about us. Thank you again PetsPlusUs. I'm happy to have you all helping us to do the best we can for our Dora.

out of 10

POSTED: | BY: Jen Newton

Will absolutely go with them again next time

There is a review from me for Pets Plus Us from 12/13/2014 where I raved about them. We recently lost our cat, Mia, after a brutal 9 months of treatment for lymphoma. And again, I can't say enough good things about this company. They cheerfully went above and beyond in all our payments (and we racked up nearly $13,000 in payouts from them, so this is no small thing), and then following the final payment (which came with a touching message), our client rep picked up the phone to call to personally express her condolences. Without a doubt, this is a special company, with actual humans who get invested in your pet right along with you and who actually give a damn when you lose that pet. When we're ready, we'll be getting another cat. Likely sooner rather than later because part of Mia's legacy to us is the joy of being a cat owner. We miss her dearly and the house is just too quiet and too empty without her. We won't replace her, that's just not possible because she's irreplaceable, but we will add to our pet owner experience with a new animal. And when we do, it will be with Pets Plus Us again, because I wouldn't do it without them.

out of 10

POSTED: | BY: Lisa

Great Service, Honest, Fast, Reliable

We adopted an Olde English Bulldogge from a reputable breeder and decided to get pet insurance for piece of mind, hoping we wouldn't have to use it. After research we decided to go with Pets Plus Us and we chose the $200 deductible and 90% coverage plan. By 11 weeks old,our puppy developed chronic urinary tract infections that required multiple tests to find the cause. She also developed a cold and eye infection! It seemed like one thing after another that lead to expensive vet visits. It was scary and stressful but Pets Plus Us was the least stressful part! The claims and payment went through incredibly quickly and exactly as described. The customer service is helpful and great. We are very very happy that we chose to go with this company.

Monthly Cost

$19 – $89, depending on your chosen plan.


You have a co-pay of 10%, 20% or 30%.

The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000, $7,500 or $15,000 annually depending on your chosen plan.


$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll.

Waiting Period

Coverage begins after 48 hours for accident claims. A policy waiting period of 14 days applies for illness claims.


Pre-existing conditions are not covered.

All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides their Blue Ribbon Benefits free with any coverage plan. This provides owners with free 24/7 access to PetHelpFone™ and Pet Poison Helpline®, a subscription to Modern Dog or Modern Cat magazine, and more!

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