5
out of 5
POSTED: | BY: Susan
Great! Fast and easy.
My claim was easy to submit and received a cheque quickly. Great customer service.
4.1
out of 5
Number of reviews 682
Updated: November 22, 2023
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
5
out of 5
POSTED: | BY: Terri G
I take back my previous comments - Pets Plus Us has reassessed and come through for us!!!
I left a 1 paw review not too long ago - at that time our claim for an Anal Sac Adenocarcinoma had been denied... Since then, I settled down and sent a rational email outlining my concerns and frustrations to Pets Plus Us. I was contacted by an advocate from the company - she was very helpful! Michelle outlined exactly why our claim was initially denied, explained how to request a reassessment and forwarded our appeal email to a claims manager. In less than 24 hours our reassessment was complete and our claim deemed to be payable! Such a relief that we can move on and focus on helping our fur baby heal!
5
out of 5
POSTED: | BY: Julie
Life Savers!
Such an amazing company to deal with, never any questions regarding claims. Our dog Fordson spent 6 days in icu care at Hospital while they tried to diagnosis what was wrong, after many tests and procedures they were able to help him... without Pets Plus Us we would never been able to go ahead with all those tests! They helped save Fordson!!
5
out of 5
POSTED: | BY: Karlee
called crying.... left smiling and laughing!
I was very upset to learn my dog had developed a illness and I was worried i did not have coverage as i was on the free trial. i called in inquiring about my coverage options and Emma went above and beyond to help me and calm me down. She informed me that yes i did have coverage from the trial and signed me up for full coverage which i will recommend to EVERYONE.... as you just never know. and a monthly payment is worth it for piece of mind and incredible service.
i called in crying and so lost... and within minutes Emma had me smiling and feeling relieved and she was so genuine and helpful.
not only do they provide great coverage they have genuine and helpful people working there and that is priceless to me
5
out of 5
POSTED: | BY: Tara
No hassle worry-free
So pleased we went with Pets Plus Us. No hassles & worry free
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.