5
out of 5
POSTED: | BY: Kyle
Simple, effective, and caring.
My dog recently had a biwel obstruction due to dietary indiscretion (as labs are often to do), and he unfortunately needed an object surgically removed. The cost for the surgery was well over $1,000, and I was concerned after reading stories about people having claims for such issues denied for seemingly no reason. I feared the stress of fighting insurance to ensure my pup had the best care and that I could afford it.
Fortunately, my fears were unfounded. I had my pup examined for a full physical before this issue (important to do, or your policy could be in trouble), and after getting the vet records sent off, I was reimbursed 80% (minus the deductible) within 2 weeks. I did not have to argue with anybody, or deal with excessive questions. Healthy Paws even sent emails to check in on my dog's recovery. Completely satisfied with this insurance policy thus far.
My only complaint is that submitting a claim or vet records via their app can be troublesome depending on the file type you receive invoices in. It wants pictures of hard copies, which were a bit of a nuisance to get during this pandemic. Hopefully they can adjust to allow uploading PDF files as well, as my vet (and many others, I presume) send bills digitally in that or similar formats.
So far, great company. I am happy with my dog's coverage, and will keep it with the hope of never needing it again.