Healthy Paws | Pet Insurance Review

I selected Healthy Paws for my dog Sage in 2017 after we got her. My biggest concern in adopting a pet was affording those random emergencies or injuries that can pop up out of nowhere. I chose Healthy Paws based on the fact I saw it had #1 ratings on consumer websites, the premiums were affordable, and there was no limit on reimbursement. Earlier this month Sage started exhibiting pain, and we couldn't figure out from where, or why. We brought her to the emergency vet, and 2 nights, x rays, an mri, a spinal tap and countless pain management medications later, we had no answers, but had a bill for $5,400. I was equally relieved and nervous about the fact we had pet insurance. I was relieved at the prospect of being reimbursed for part of the bill, but I was extremely nervous that I was about to find out that I had been paying for a scam all this time, and that they wold find a way to reject our claim. My husband and I are attorneys, so skepticism is our nature, and we know all too well that contracts typically are designed to protect the company rather than the consumer. We are especially skeptical of anything that is supposed to pay us money, especially considering that our claim was approx. 4x what we had paid in premiums so far. But I worried for nothing. Less than a month after submitting the claim I got a check in the mail for exactly what I expected they would cover (80% of the bill, minus our $250 deductible, excluding the initial emergency exam and her 2 week exam). I called customer service very anxiously several times during the pendeancy of the claim to make sure I was uploading the documentation they needed, etc, and every time I waited less than 5 minutes to speak with someone, and the representative was always kind, patient and professional. I am thankful that I chose Healthy Paws to insure my pets- after all, it saved me almost $4,000.

Healthy Paws makes filing claims a breeze with their app, just snap a picture of the bill and they process the claim and send you your money. They also have great customer service and care about your pet! Highly recommend!

When I got my pup I decided to buy pet insurance and I'm so glad I chose Healthy Paws, they came highly recommended and I can see why. They are very easy to deal with and have great customer service!

I have been using Healthy Paws for over 8 years now. I have an 8 and a half year old Shihtzu Maltese, who unfortunately has had several surgeries on her legs. She also needed physical therapy and laser treatments after surgery to help with residual limping. Healthy Paws approved all of my claims quickly and without any questions. They followed up to ask how my dog is feeling and are always pleasant to speak with over the phone. I would definitely recommend this company and have recommended it to a number of close friends.

My Springer came down with Idiopathic immune disease when she was 3, and Healthy Paws was prompt on paying our bills. Sara just had ACL surgery 2 wks ago, and healthy paws promptly paid the invoices. It is very easy to file a claim. When I take Sara to the vet I make sure to ask the Receptionist to forward me the doctors report when it is done, and send the invoice and report on to Healthy Paws. They let me know they received it and it is being worked on. I am very happy with their services.