Healthy Paws | Pet Insurance Review

Submitting a claim through Healthy Paws is an inefficient process and extremely frustrating. Your only option is to upload photos of invoices. There’s no option for documenting your request or providing an explanation. Once the claim is filed, there is NO communication from an adjuster or representative to confirm receipt or advise of any additional, needed documentation. Healthy Paws sends multiple, vague emails stating additional information is needed, however, they do not tell you what information is needed. I had to call in numerous times to get claims resolved. Customer services is horrible, and you will spend a LOT of time just getting an answer.

The support that we have received for our dog's surgery and recovery has been amazing! it has been such an easy process during a difficult time. Thank you for your support!

I cannot say enough great things about my experience with Healthy Paws. Once I adopted my cat, I knew that getting pet insurance was going to be a no brainer for me. I never wanted to be in position where I’d have to make difficult decisions based on financial circumstances, and Healthy Paws has provided me with peace of mind. After adopting my cat Lilly in 2016, I immediately enrolled her after an exam, which showed she was in optimal health for an adult cat of her age. But a year or so later she developed early onset kidney disease and requires extensive diagnostics on a yearly basis. My policy has covered everything that she's needed with the exception of exams and her specialized food. And while the bills pile up initially, I'm just so thankful knowing that when I see that initial total, I'm going to get back 90% of the cost. The process is hassle-free for me and my veterinarian. After the initial exam, there is no excessive paperwork or pre-approvals. It's as simple as uploading a PDF or photo of the invoice and waiting for the reimbursement check to come in the mail, which I’ve usually received within 7 to 10 days. I've only had two occasions where I've needed to contact customer service at Healthy Paws and both times I was met with courteous and knowledgeable representatives who answered my questions and concerns. I can't speak to everyone’s experience and circumstances, but if you read the fine print and know what your policy includes, then there should be no surprises.

I cannot say enough great things about my experience with Healthy Paws. Once I adopted my cat, I knew that getting pet insurance was going to be a no brainer for me. I never wanted to be in position where I’d have to make difficult decisions based on financial circumstances, and Healthy Paws has provided me with peace of mind. After adopting my cat Lilly in 2016, I immediately enrolled her after an exam, which showed she was in optimal health for an adult cat of her age. But a year or so later she developed early onset kidney disease and requires extensive diagnostics on a yearly basis. My policy has covered everything that she's needed with the exception of exams and her specialized food. And while the bills pile up initially, I'm just so thankful knowing that when I see that initial total, I'm going to get back 90% of the cost. The process is hassle-free for me and my veterinarian. After the initial exam, there is no excessive paperwork or pre-approvals. It's as simple as uploading a PDF or photo of the invoice and waiting for the reimbursement check to come in the mail, which I’ve usually received within 7 to 10 days. I've only had two occasions where I've needed to contact customer service at Healthy Paws and both times I was met with courteous and knowledgeable representatives who answered my questions and concerns. I can't speak to everyone’s experience and circumstances, but if you read the fine print and know what your policy includes, then there should be no surprises.

My dog has been diagnosed with an autoimmune disease affecting her eyes and it has been extremely challenging to manage multiple doctors, tests and drugs over the past 5 months! Healthy paws has made it easy for me and has taken a huge burden out of my back when dealing with all this!