Healthy Paws | Pet Insurance Review

Stay away from this insurance company. They would try all possible ways to NOT PROVIDE insurance benefits to the customer. When I first enrolled with them, I provided all the medical records and confirmed my pet has no pre-existing conditions. Within my first 3 claims, since they were all within my deductibles, the claims were quickly processed through. And of course, I received no reimbursement whatsoever. I paid all vet visits out of my pockets. Up until my fourth claim, once it hit the limit of deductibles, they started causing troubles with us, asking me and my vet sending all the prior lab results and past medical records multiple times. We basically had to submit similar documents repetitively to them. And even so, we complied. And the claimed took them 24 days to process. After that, they sent me an email, stating that my vet visit was due to an ongoing condition prior to my enrollment. So it was not within coverage. That was clearly a lie. The tail injury on my pet was superficial and it only occurred after my recent move to a new apartment. I was enrolled with them for more than 7 months. Plus, upon my enrollment, we both confirmed my cat has no pre-existing condition. After rounds of document exchange and conversations for this claim, I don't want to go into trouble again to call and challenge them. And this honestly doesn't even worth my time. I advise all of your pet owners out there to AVOID HEALTHY PAWS PET INSURANCE at all costs.

Cali had a mass removed and we had the claim returned within 2 days. They also sent an email asking how her surgery went.

Healthy Paws is by far one of the best pet insurance out there. I’ve been with them of over 5 years. I have had nothing but the best experience ever. They are so helpful and caring individuals. I would definitely recommend them.

I highly recommend using Healthy Paws, they delivered on their promises. The process is easy and reimbursement turnaround was usually 12 to 14 days. Healthy Paws enabled us to know we gave the last few months for our Pug Arnie good medical treatment. We're very appreciative of their service during a very difficult period. A friend insisted we obtained pet insurance soon as we brought our puppy home and that was excellent advice. I never would have expected to go through what we did with Arnie only three years old.

Healthy Paws is so wonderful. Easy to file a claim and quick reimbursement! Customer service is friendly and caring. Great to have when your dog eats socks and tampons. Sigh.