Healthy Paws | Pet Insurance Review

This is the worst pet insurance ever they rope you in with reasonable rates and then after being with them for 8 years they tell you they're increasing your rate by 150% a month because your dogs have gotten older. The thing is your dog is older and you can't get insurance anywhere else so you're stuck either paying the outrageous rate or your pet will have no insurance. Their claim process is horrible it can take up to 30 days to get reimbursement. They also lost a class action suit in Washington where they were ordered to pay customers millions due to raising rates because of dogs getting older. They're much better insurance companies out there do your research this is a shady insurance company that doesn't care about your pets just about money. The pathetic thing is the responses they're giving to everyone leaving negative reviews on here acting as if they care. Quit acting like you care and do something about your scummy practice of raising rates to ridiculous amounts. All the negative reviews I read are the same thing raising rates and horrible claim service. If you're thinking of going with healthy paws do your research about their class action claim that they lost and the other open claims against them.

I had to get a new credit card and after ONE MONTH they cancelled my policy for non-payment. I had an email address on file I don't use frequently. Other than that they made no reasonable means to get in touch with me about it. No phone call or mailings. It was all pretty secretive. I found out that I was dropped after filing a claim for $1400. Thanks Healthy Paws. You guys are the scum of the earth.

I am sooo grateful that I got Healthy Paw insurance for my Lamont as a puppy. It’s been a literal lifesaver, and HP has been a big part of that. I can’t imagine the difficult choices families must make when a pet gets ill or injured. The website for claims is quite simple and the client service folks really care about your pet. I refer everyone that gets a pet to Healthy Paws!

I've been working with Healthy Paws since August on a simple skin condition claim. They required 3 years of back records that my vet could not fax. They had to be mailed, so they closed my claim. They have now received the paper records, but I have contacted them 2 times to reopen the claim, but I can't get a response from the Appeals or Help email address. My first claim with them was excellent, but this recent experience has been a huge disappointment.

I am sooo grateful that I got Healthy Paw insurance for my Lamont as a puppy. It’s been a literal lifesaver, and HP has been a big part of that. I can’t imagine the difficult choices families must make when a pet gets ill or injured. The website for claims is quite simple and the client service folks really care about your pet. I refer everyone that gets a pet to Healthy Paws!