Healthy Paws | Pet Insurance Review

4.9

out of 5

Number of reviews 11,404

Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Top-Rated Pet Insurance Plan Official Pet Insurance of PetSmart 24/7 virtual vet care: Through Airvet — the nation’s leading veterinary telehealth app Fast claims: Most claims are processed within 2 days Coverage options with no payout limits & 90% reimbursement
1

out of 5

POSTED: | BY: customer

Terrible company

This is literally the WORST run business I have ever come across. I had to give our service dog back to Virginia Service Dogs and on August 8 I emailed and called to request transfer back. By NOVEMBER it was clear transfer did not happen and I was being charged 50 a month still. I called and emailed again and was assured the transfer would be "escalated." welp, folks here we are near February, and I am still being charged, no transfer and the service dog is still being insured by me, not her new owner. More calls and emails with promises of "escalation of transfer" today but I am not holding my breath. PLEASE save your sanity and do not do business with Healthy paws. Here is a claim number, true to form, the policy number is impossible to find:1019125-1-2
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5

out of 5

POSTED: | BY: SuHyun K.

My baby girl was first diagnosed with…

My baby girl was first diagnosed with Laryngeal Paralysis, which is uncommon in cats. I was devastated, but decided to take her to a specialist. Without the help of healthy paws, I wouldn't have been financially confident. Because I knew healthypaws will help, I proceeded with multiple exam. Luckily, I found out that it wasn't Laryngeal Paralysis!!! She is doing great now with medication.
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5

out of 5

POSTED: | BY: Gail Hastain

Having Healthy Paws gives me a peace of…

Having Healthy Paws gives me a peace of mind when dealing with an already stressful situation (sick or injured pet). I would not be without this insurance for my 4 legged family member. I highly recommend Healthy Paws!
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1

out of 5

POSTED: | BY: Susan

Horrible experience

The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
2 comments

POSTED: | BY: Healthy Paws Customer Service

Susan - we apologize for any frustration during the processing of your claims.  As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.

POSTED: | BY: Susan Murray

After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.

5

out of 5

POSTED: | BY: Lori

Highly Recommend

Our dog needed emergency back surgery and Healthy Paws was there from beginning to end. Claim process was super easy and fast. They even emailed to check on her progress and sent their well wishes. Never regretted choosing Healthy Paws 4 years ago.
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Monthly Cost

$15 – $80, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more. You can choose a co-pay of 10%, 20%, 30% or 40%. The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $250, $500 or $750* *Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment. Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance detail
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.
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