Healthy Paws | Pet Insurance Review

Healthy Paws has exceeded my expectations. Policy terms and conditions are clear and easy to find. Claims are easy to file and processed extremely fast. Each step of the claim is communicated and claim funds are distributed quickly.Dealing with the company has been a relief. I am fortunate to be making all of my pets care based on quality of life and not costs.

Healthy Paws service has gone beyond my expectations. The terms of the policy are clear and easy to find and understand. Each claim is processed quickly. they communicate each step of the process so you have no anxiety as to when you'll see you refund. I'ts a great feeling to have my dog's care decisions based on quality of life and not costs. I would recommend to everyone with a pet.

Our 1 year old dog was recently diagnosed with EPI and will need to have powdered enzymes added to her food for the rest of her life, but thankfully, that should take care of the issue and allow for a full and healthy life. I was able to easily upload all vet invoices for the tests, treatment and prescription med. After the first claim, which only took a week or so, subsequent claims have sometimes been resolved on the same day. Our plan provides for 80% coverage once the $500/year deductible is met. It's worked out very well and is a huge help in this situation.

I first signed up for Healthy Paws around, if I recall correctly, 2012, with a late middle age to senior cat. They were fantastic for that cat, so I signed up subsequent pets when the pets were babies. Healthy Paws continued to be excellent from 2012 until about 2019. In addition to murderously expensive annual premium increases, they also have decreased the quality of their customer service. Their premium increases have made their insurance unsustainable and I am looking for options. Their customer service changes have also influenced me to look for other options. They used to be easy to contact, with very helpful and knowledgeable customer service representatives. The reimbursement process used to be lightening fast. The service felt very personal. In the last three or so years, they have become very difficult to contact, and the representatives usually are not especially knowledgeable or helpful. I thinknthey relocated their call centers. The reimbursements take a long time, now, too. I signed up my current pets in 2015 and 2016, when they were puppies or kittens. None of my pets had preexisting conditions and they have generally been very healthy. I feel like Healthy Paws is increasing the rates to an extreme degree. I'm very disappointed with them. I used to recommend them to everyone, but I can no longer do that. I would have to tell people to avoid Healthy Paws. It just isn't what it used to be.

I submitted claims by fax, and the next day the claims were approved and check mailed to me. We are very pleased with the ease of submitting claims and very rapid response and payment. I also appreciate that an email was sent to me asking how our dog was after her surgery.