Healthy Paws | Pet Insurance Review

Very happy I found healthy paws! I was worried that when I needed it that somehow it wouldn’t be covered but my claim was easily approved once they went over all my records. I also received the refund pretty fast too! I’m very happy to continue using them as they were truly a lifesaver with my dogs emergency.

I have had Healthy Paws Insurance for years for both my dogs. The plans are flexible depending on the reimbursement you opt for. Submitting a claim, checking on the status of your claim, and getting reimbursed for covered services is such an efficient and easy process. As my dogs have gotten older and I have found myself submitting more claims, Healthy Paws has not cancelled the policies for my dogs or refused to pay for covered services. I am very happy with Healthy Paws and the services they provide and the customer service.

When I got my puppy, it was my first experience enrolling in pet insurance. My intent was to have it "just in case" something unexpected happened. At 6 months of age he began a recurring cycle of GI symptoms. Over the next 18 months he had three major surgeries to correct an underlying, unusual birth defect. He is doing well now and I have Healthy Paws to thank for a wonderful, affordable insurance product. Without it, my options to address his issues would not have been optimal. His condition otherwise would have shortened his life and significantly affected his quality of life. I can recommend Healthy Paws pet insurance without reservation for anyone looking for value, great customer service, and a simple claims process.

When I got my puppy, it was my first experience enrolling in pet insurance. My intent was to have it "just in case" something unexpected happened. At 6 months of age he began a recurring cycle of GI symptoms. Over the next 18 months he had three major surgeries to correct an underlying, unusual birth defect. He is doing well now and I have Healthy Paws to thank for a wonderful, affordable insurance product. Without it, my options to address his issues would not have been optimal. His condition otherwise would have shortened his life and significantly affected his quality of life. I can recommend Healthy Paws pet insurance without reservation for anyone looking for value, great customer service, and a simple claims process.

I am a veterinarian at a large tertiary referral hospital. I have Healthy Paws insurance for my own pet and owed a pretty hefty bill after her amputation surgery following a cancer diagnosis. As an employee of the hospital, I receive a benefit from the university that I work for towards the bill. The benefit is 20% and Healthy Paws covers 80%. To be clear, I am not making money off of this, it basically just helps cover the cost of the bill. Healthy Paws has always acknowledged this in the past and has taken into account the benefit. After my dogs' most recent surgery, Healthy Paws was only covering 80% of the bill AFTER my benefit, leaving me with approximately $4,000 to cover on my own. After discussion with them, they agreed that they had taken this into account in the past and would go back and review charges. Following this, they sent me a BILL for $625.25 saying that the past claims were all reviewed in error and now I OWE them money. So in addition to them stealing my benefit, they also are now charging me for THEIR error. I am absolutely disgusted with Healthy Paws. When this company started, they were much more responsive, claims were faster, and they were compassionate. If you are considering this company LOOK ELSEWHERE. I am a veterinarian and can't even afford my dogs bill because of Healthy Paws. I'd recommend TruPanion or NationWide in the future, as many of my pet parents have had good success with them.