225,030+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,030 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Best Insurance for Pets
Pets Best has been great and very helpful regarding our Claims on our dog. They have told us what was needed and they have paid the Claims in a timely fashion and that has helped us focus on our little baby and help him get better. We would rather not use the insurance and our dog not have gotten sick but we are very thankful for Pets Best and the service we have received during this stressful time. Thank you!
Pets Best Insurance and VEG San Ramon Came Through
My dog got into a bottle of melatonin and was throwing up. After checking online we learned that the the active ingredient called Xylitol is extremely poisonous to dogs. This required immediate emergency hospitalization for nearly 3 days. The dog almost died but has recuperated. Thanks to Pets Best they covered a large portion of the big vet bill. So glad we had this insurance."
Pet insurance claims
Easy and quick. Very responsive and detailed information.
Pets Best is the best
In the very crowded space of pet insurance pets best is fantastic and I highly recommend it fairly priced outstanding reimbursements great customer service and Speedy payments
Great customer service.
I love the fact that when I called my pets best insurance cause I didn't understand the claim, they broke it down for me.Lying by line, very patient and now understood everything.I really do appreciate he went through every claim that I had concerns about or didn't understand and explained it line by line.And now I understand it
# My Honest Experience With Pets Best Pet Insurance
I don’t often write negative reviews, and this one is especially difficult because for many years I truly believed I had found one of the best pet insurance companies available. When I first researched pet insurance, I spent countless hours comparing companies. I wasn’t just looking for the lowest monthly premium. I wanted a company with good coverage, fair reimbursement, and—most importantly—one that wouldn’t dramatically increase rates simply because my dogs grew older. After all that research, I chose Pets Best. For many years, I was incredibly grateful that I did. They helped cover veterinary care for both of my beloved long. haired Dachshunds. Most importantly, when my youngest girl was suddenly diagnosed with IVDD, the medical bills exceeded **$15,000**. I honestly don’t know what I would have done without insurance. Pets Best helped pay for surgeries, medications, follow-up care, and even helped cover the cost of her wheelchair. Their claims were generally processed within about a month, and for years their customer service was kind and helpful. For all of that, I remain sincerely thankful. Unfortunately, over the last three years, everything changed. When Ella turned eight, her premium increased by roughly **25%**. The following year it increased again, so I began making sacrifices just to keep coverage. I raised my deductible from **$250 to $500** in an effort to make the policy affordable. This year, I opened my renewal notice and was stunned. Her premium has now **doubled**, bringing the annual cost to **more than $4,000 per year**. When I called to ask about lowering the premium by increasing my deductible to **$1,000**, I discovered something even more troubling. I was told that if I ever wanted to lower that deductible again in the future, it would essentially be treated as starting over with a brand. new policy. That means anything considered pre-existing or chronic could be excluded from coverage—even though Pets Best has insured my dogs continuously since they were puppies. That was heartbreaking to hear.. I know Pets Best was originally founded by a veterinarian, and I truly believe it began with a genuine desire to help animals and the people who love them. But somewhere along the way, something seems to have changed. The greatest tragedy is that premiums are increasing the most at exactly the stage of life when our pets are most likely to need medical care\. Many families simply cannot absorb increases of this magnitude. No one should have to decide whether they can afford health insurance for themselves or keep insurance for the companion who has been part of their family for years. That isn’t a choice anyone should have to make. I haven’t yet decided whether I can afford to renew this year, and I honestly don’t know what next year’s premium might be if I do. That uncertainty is incredibly discouraging after years of loyalty. So, if you’re considering pet insurance, my advice is simple: Read every detail of the policy. Ask how premiums have historically increased with age\. Ask what happens if you need to adjust your deductible. Don’t just compare today’s monthly payment—try to understand what your costs may look like when your pet is eight, ten, or twelve years old. Pets Best was there for me when I desperately needed them, and I will always be grateful for that. But I’m equally saddened that the cost of staying insured has become so overwhelming that long time customers may be priced out just when their pets need coverage the most. I truly hope that one day there will be a pet insurance company whose long -term pricing reflects the same compassion it advertises—one that genuinely puts both animals **and** the families who love them first
Insurer: Pets Best
By: Elwin
Pets Best IS the best!
I just submitted a number of claims. They verified receipt immediately, and processed payment quickly. When there was a delay, I was notified quickly and they told me what was going on. My experiences with Pets Best are the best I've had with ANY insurance claims. Highly recommended.
Pets Best delivers!
I've used Pets Best for my little guy's care for the past year and a half. This is my first experience using pet insurance, and I believe I couldn't have made a better choice. (I chose wellness coverage; affordable general coverage, great emergency/illness coverage that I haven't needed yet, thank goodness.) The premiums are comparable to other pet insurance companies, and it's more reasonable than most of the quotes I received. Both the web site and app are very easy to use. My vet sends a receipt via email, I download it and attach it to my claim. Super easy, super quick. The explanation of benefits is easy to understand, no surprises. I opted for direct reimbursement to my Care Credit account; my most recent claim (wellness visit, vaccination and tests) was paid in one day. (In my experience, claims have been paid within a week.) I've set up auto pay for premiums on my Care Credit account, too. Whenever a friend gets a new dog, I always recommend Pets Best. In my opinion, they deliver!
Wow. Absolutely horrendous. I can’t even put it into words.
I’ve left other reviews elsewhere and should have just saved them for a copy and paste. Tired or retyping. But basically this company will make assumptions about your animals diagnosis and decide whether or not to pay based on anything you’ve ever told your vet, even without a full diagnosis. It’s not their job to make that decision of a diagnosis but they take it upon themeselves to do so. My GSD got spayed and had a UTI (diagnosed) right after. We worried it was a pyometra. It wasn’t thankfully. But I got insurance after that event. So understandable that’s not covered. Well a few months later, about 3 months, she starts peeing herself during naps or sleep at night. Never done that before besides when potty training. (I got her spayed after she turned two). So this is clearly a problem. Well the vet starts looking into it and this company decided that it was a prior existing issue and didn’t cover anything. Had to fight them for 3 months or so. Back and forth with more claims and such and every appt that followed they just basically said to screw off. Eventually I got enough evidence through the vet and some notes and letters on common sense for the explanation of potty training being her only accidents before and what USMI is (her incontinence due to post spaying) and they finally caved though I know it hurt them to do it. Now they’re thankfully folding every time and helping us out. But also be aware, their deductible is not what you think. It’s prolly in fine print, but their deductible is all slowly added up by them taking their percentage of the bills. It’s not based on how much you spend. So if you chose a 300 ded like I did, it’ll take you about 4 vet visits before you’ve paid well over 500-800 bucks before they start helping bc they do co pay before you reach ded too. That’s news to me. Maybe others are used to it. Finally, if you have to order meds online, good luck. I sent them the max amount of docs via screenshots of my order and they denied it. I’ve given up on past orders bc of how trash they are with it. They caved one time on giving help for the meds. But I had three other orders they didn’t help with. Only two of which (I believe) I even tried. So many screenshots. But they come back and basically need more stuff. Usually stuff you don’t even have or receive. So good luck. Please. I beg you. Boycott this company and watch them fall. They’re so bad. Please save yourself. Also I guarantee next years premium for us will be like 5000 after they’ve had to pay like 500 bucks total for my dog on the year. My poor dog is going through it this year trying to figure these things out. But I’ve probably spent over 1k myself. Plus the initial 3-400 premium to start the year and their 80% help as I signed up for. Next year they’ll ask for a ton of money and I’ll tell them to kick rocks. I’m taking business elsewhere after draining them for every penny I can try to get through legit appts and meds. Thanks for reading guys. I’m out.
High Annual Renewals/Pending Class Action Lawsuit for Bait and Switch Policy
I have 6 Saint Bernards and have had multiple Saints in my home for over 20 years. The first issue was when they stopped offering their popular Whole Pet with Wellness Policy, drastically reducing benefits available. Now, I get a notice that they are reducing my older dogs' policies from 80% to 50% and raising the rates. Their claims processing time is excellent and they have been generally great with covering claims in the past, but now my older dogs have years of "pre-existing" conditions because I have to change companies or accept only 50% coverage. I've also seen a decline in helpfulness from Customer Service when experiencing a problem.
Insurer: Nationwide
By: Nancy