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Underwriting's lack of common sense
I have found the quality of underwriting with Trupanion to have diminished over the years. I have to pay a 2nd deductible portion because my dog was "vomiting" and Trupanion says it isn't tied to the 7 hours he was at his regular vet because he had a horrible ear infection AND a pathology draw for a tumor on his face. We got home and he became very sick so we rushed to a ER Clinic in the middle of the night. He was hyperventilating, vomited, and was so sick I thought he was dying. He couldn't stand up. He couldn't eat. He couldn't drink water. Trupanion says these things weren't related. HOW is everything that happened in one day NOT RELATED?? My dog was fine when I took him in at 9-10 am ... and horribly sick when I took him home (and then back to a local ER hospital). A week later he had to have a massive tumor removed in surgery. Hmmm, not related??? Odd underwriting.
Insurer: Trupanion
By: CATHERINE FOSTER
So relieved
I was so relieved that we had this insurance and they took care of everything for us. One less step for us to worry about. We were very emotional at the time of Byron's surgery and could not imagine having to worry about finances at a time like this. So thankful and appreciative.
Insurer: Trupanion Canada
By: CARRIE-ANN
OVER one month to pay a claim
OVER one month to pay a claim. They said call wait times were 5 - 10 min. I have been on hold for over 45 min now. This is ridiculous. I have been waiting for over 5 weeks for a claim to be paid out. This is a constant with them. Over 2 months to pay out claims. This company is absolutely the worst. If my dog didn't have an illness, I would find a new insurance company. File a complaint on the BBB. It's the only way they respond.
Insurer: Pets Best
By: Ali
REAL EASY PROCESS
WAS REAL EASY PROCESS TO GET A NEW HOME COVERED AND TRANSFER MY AUTO TO THEM
Insurer: Sonnet
By: David
Do not purchase this insurance
They don't really cover anything. I have been reimbursed maybe $150.00 out of over $700.00 in claims. They claim that an ear infection was a pre-existing condition. My dog has had their coverage since we got him. The first claim i ever filed was a wellness claim. The ear infection was not pre-existing. I will be changing his insurance at the beginning of 2022 since i have already met the $500.00 deductible for this policy. Terrible coverage. They take forever to process the claims as well.
Insurer: Pets Best
By: Tina
They take forever to process any…
They take forever to process any claims, they make you jump through a lot of hoops, if you want an insurance you'll have to fight with and call every time you submit a claim, petsbest is a good choice.
Insurer: Pets Best
By: megan bengal
Super great
Super great! I haven’t had to use them luckily but their customer service is awesome.
Insurer: Trupanion
By: Natalie Camacho-Ingram
I was pre approved for a claim but it…
I was pre approved for a claim but it didn’t matter they asked for documents that were unecessary to pay claim.
Insurer: Trupanion Canada
By: Luiz
I am luck I haven’t had to use…
I am luck I haven’t had to use Trupanion yet, but am definitely glad I have the insurance as back-up in case I need it.
Insurer: Trupanion
By: Gwen Marco-Baxter