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A solid pet insurance experience
Easy to upload claims ; overall solid payment have been repaid , staff is very professional .
Insurer: MetLife
By: Shoppers paradise
Review for Justin
I’m very pleased with the service I received from Justin. He was very helpful and patient. He answered all my questions and did not rush me. I’ve been researching a lot of pet insurance companies and this one seems to be the best. Thank you for all your help!
Insurer: Fetch
By: Lois
I would never recommend this company
I would never recommend this company. My cat happened to vomit once during the waiting period and once right after the waiting period was over. After the second episode, I was concerned that the vomiting may have been caused from eating a roach and took him to the vet. Even though there was no mention of vomiting in the medical history notes I got from my cat’s previous owner, they classified vomiting as “gastroenteritis” and denied any other later claims involving vomiting as a pre-existing condition. The only explanation I could find is that I mentioned to the vet that first time that the previous owner said he would vomit if he ate too much at one time. Feeding only half of a 3 ounce can solved that problem. When my cat had a problem of repeated vomiting with loss of appetite, which was distinctly different from his occasional vomiting followed by desire to eat, I took him to the the vet ER. X-ray showed a grainy substance in his intestines, which appeared to be passing through and lab work showed mildly elevated white blood cell count. MetLife denied this charge, which was over $1,000, due to a pre-existing condition (“gastroenteritis”). How can an acute condition which could be seen on x-ray and caused elevation of WBC count be associated with one episode of vomiting months before? I appealed the denial and lost. My contention was that vomiting, even if it is called “gastroenteritis” is a symptom and can be caused by many different conditions (eating too fast, eating too much, lymphoma, hyperthyroidism, IBD, etc.). I have seen that other pet owners have had claims denied because of symptoms rather than diagnoses. I am left to wonder if the reviewers don’t take the time to read the claims fully or don’t have the necessary medical knowledge. This company was a total waste of money and I cancelled my policy.
Insurer: MetLife
By: Cynthia Newton
Easy file, good coverage, quick pay
It was easy to file a claim. Everything they contracted to cover was paid for. They paid me quickly. What more could I ask for?
Simple application process
Simple application process
Insurer: Sonnet
By: Jeff Metcalfe
It has been pretty good
It has been pretty good. I don’t remember them telling me you have to meet a deductible before you can be reimbursed. I believe to meet the deductible it is $800.
Insurer: Spot
By: Victoria Hernandez
Been a customer for 7 years and have…
Been a customer for 7 years and have had great experiences. Claims are easy, customer service is friendly and compassionate, and their app and website are easy to navigate. Claims are processed quickly without hassle, with clear explanations. Payments are easy and not unnecessarily delayed.
Insurer: Pets Best
By: Megan Snyder
Being as this was our first time having…
Being this being our first time having to fill out a claim after 2 years, it was a user friendly experience. The service was quick and easy as we were thankful lady was not hurt unto death🙏🏾 Again we’re are thankful that we still have lady and the support we received from Spot Insurance.
Insurer: Spot
By: Michael Chiles
Impressed so far
I have absolutely no complaints with Embrace Pet Insurance. In fact, this company has so far exceeded my expectations. I highly recommend Embrace.
Insurer: Embrace
By: Susan Morris