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Quick and easy service
Quick and easy service
Insurer: Spot
By: Anuradha Bhagwandin
Getting pet insurance I can rely on for my new puppy!
Getting pet insurance I can rely on for my furbaby is important. Referred to Pumpkin by my Vet hospital tells a good story. Looking forward to having the wellness care I added and the overall coverage for my new puppy. I have always had pet insurance on my dogs. This is no exception.
Insurer: Pumpkin
By: Kristin
My experience with TruPanion has been…
My experience with TruPanion has been exceptional! Quick action steps and very detailed and thoughtful communication so far. Thank you!
Insurer: Trupanion
By: Jessica
MetLife is very responsive and makes…
MetLife is very responsive and makes the entire process of filing a claim easy. I have had MetLife for my dog since I got her and am extremely pleased with every aspect of their service.
Insurer: MetLife
By: Margot Moran
After punching in the correct number I…
After punching in the correct number I was directed immediately directed to the department I needed. If only all personnel were as polite and understanding and able to answer all of your questions as this representative your business would thrive. I enthusiastically rate her 5 stars. She is truly as asset TO Fetch Pets! Warmest Regards, Rochelle Rosenthal
Insurer: Fetch
By: Shelli Levy Rosenthal
They are usually quick to process our…
They are usually quick to process our claims. They keep us informed if there's a delay. They have paid most of our bills!
Insurer: Pets Best
By: Kathy Cullen
A different definition for deductible with Fetch Pet Insurance?
I just received an explanation of benefits for a claim I submitted to Fetch Pet Insurance. My policy has a 70% reimbursement rate and $500 deductible. Rather than counting the entire amount I spent for a recent veterinary visit toward my deductible (which is how my own health insurance works), Fetch decided to only apply 70% of the visit cost toward the deductible. So--now rather than having a $500 deductible, it seems I have a deductible of $500 x 0.7 = $714. I've had my Fetch policy for several years and do not recall the company applying this approach to calculating a deductible. Something is not right here. I've also experienced astronomical increases in my monthly premium (now $325, or about $4000 per year) for a limited amount of coverage (capped at $15,000). I believe that the tactics that Fetch uses to secure its near-five-star rating on this site are deceptive. For example, most of the comments on the review page describe interactions with specific customer service representatives. Most consumers want to give high ratings to customer service representatives because we all know those peoples' jobs depend on getting the highest ratings. using those ratings to describe the overall offerings of the company seems a bit deceptive. I've also noticed new advertising where Fetch spotlights large payouts in emergency situations and the reactions of the policy holders to those events. It is great that the policy holders had support for their pets in an emergency situation, but if Fetch paid out $11,000 for a single incident, what is the new premium that the policy holder will be charged? In my experience, use of the insurance leads to astronomical premium increases, so this approach to advertising also seems a little deceptive. My conclusion is that I would do things differently if having to select pet insurance for a new puppy. I would not select Fetch again. I would look for a company that offers unlimited coverage (rather than capping at $15,000) and does not gouge its policy holders. I would also look for a company that is posting genuine reviews of its entire performance, not just selecting comments about specific employees.
Insurer: Fetch
By: Mom
The agent was super helpful and patient.
The agent was super helpful and patient.
Insurer: Nationwide
By: Jill b
Answers questions clearly
Answers questions clearly. Pays on time! Thanks
Insurer: MetLife
By: customer
It’s easy to file a claim
It’s easy to file a claim, good communication about claim status and, if you opt for direct deposit the reimbursement is automatically deposited in your bank account. Easy peasy!
Insurer: Spot
By: Ann Roe