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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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The rep was very nice and informative
The rep was very nice and informative. She gave me options. The price was good as well.
Insurer: Nationwide
By: customer
Great Pet Insurance
For the most part I am extremely happy with my experience. I've only had a few times where the claim reimbursement was delayed. but I think that was due to the flooding in Florida as they were at the same time. Otherwise everything is quick and easy.
Insurer: MetLife
By: Jessica
The claims are easy to do and are…
The claims are easy to do and are processed fast.
Insurer: MetLife
By: customer
Easy to Use, A+ Service, Fast Reimbursment
Easy to use, reimbursed quickly, communicates with my vet for SOAP notes.
Insurer: MetLife
By: customer
I have been a client of Pets Best since 2019! A+
I have been a client of Pets Best since 2019. We had adopted a Great Pyrenees from a kill shelter down South and had him transported locally. We have been very fortunate to have adopted a great dog...it clearly could have gone the other way. From the beginning we investigated various pet insurers and had narrowed it down to Truepanion (also a good firm) and Pets Best. That said, we felt that Pets Best had the most comprehensive coverage at competitive prices. Unfortunately, there weren't many reviews at the time, and we wound up taking a chance that Pets Best would live up to their promises. Well, I have to say that we clearly made the right choice. "Archer" needed to undergo MPL surgery this year and we were hit with a bill close to $6k. I submitted the expenses and within 2-weeks had the reimbursement (less the copay) deposited directly in our account. This insurance more than paid for itself by providing both peace of mind and outstanding coverage. I've never had an issue with claim denial (even with smaller bills) and their customer service is top-notch. If you are seriously considering pet insurance, my advice is take it but go with a company you can trust. I would highly recommend Pets Best and would encourage anyone to research them. I noticed that there have been some negative reviews posted, and maybe there have been some situations with others that were less fortunate with their experience. However, I can say first hand, we have had nothing but positive experiences during our 6-year arrangement with them, and I have no reservations about renewing our policy year over year!
Insurer: Pets Best
By: R Shaw
The customer care representative was so…
The customer care representative was so polite and professional. Made adding another pet very easy.
Insurer: Nationwide
By: customer
I love everything about Trupanion
I love everything about Trupanion. This is by far the best insurance experience I have had. If only they insured people too.
Insurer: Trupanion
By: Bryan
Paying claims promptly
Paying claims promptly. When ever you call all of your questions are answered and you don’t wait for a callback
Insurer: Pumpkin
By: Barbara
They pay promptly
They pay promptly as long as it is not a preexisting condition. They do not pay the vet fees, even for a specialist. I wish they would have a rider to purchase for that. I hope they stay in business, some of the financial reports on TV indicate that the company is not in the best financial health.
Insurer: Trupanion
By: Sallyann