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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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This has been a wonderful experience
This has been a wonderful experience. I never had pet insurance before and I can’t believe how easy they made the claim processing. It has save me thousands.
Insurer: MetLife
By: customer
They are a scam
Started at a reasonable price per month for my 2 cats. Every year the monthly cost went up $5-10.I have never made a claim. After around 9 years, just got a notice they are raising my premium around 300%! For no reason, when they advertised to enroll your pet at early age so you would not have these type of premium increases. Putting the money in a savings account rather than paying them any more, crazy scam.
Insurer: Healthy Paws
By: Rafael
Josh Sabado
I dealt with Josh Sabado who proved himself personable, knowledgeable and answered my questions forthrightly and honestly. He made the process painless.
Insurer: Fetch
By: Charles
Emergency Vet visit
Filing a claim was easy and I got a response back quickly when it was approved. A check came in the mail the next week for the portion that was covered.
Insurer: Pumpkin
By: Brittney
Horrible customer service
Horrible customer service. You weren't able to get my pets vet records themselves even though it says you can do that. But whatever ok fine, I call my vet and have him send everything over. Then I get another email from you saying that the records aren't complete and you need more. I call my vet again and have him resend everything and also cc me in the email. Everything is there. I reply to you, "that's everything, we literally don't have more records." no reply for a week. My partner calls you and the person we spoke to insists on needing more records. There. Aren't. Any. I finally get another email back from you too, saying again that you need more records?!??!! I'm like how many godforsaken times do I need to tell you there literally are not more records!! Finally it seems like you bufoons get it, and start processing the claim. Miserable and stressful experience and a waste of my time and money.
Insurer: Spot
By: Hanna
Priceless service
The peace of mind that you get from having insurance to back you up when your pet gets sick is invaluable. Not having to think about money when you are stressed about your pet being sick is very helpful.
Insurer: MetLife
By: Laure.
Pet insurance increase
In 1 year my pets insurance went from around $48.00to $75.00 and I am sure it’s because we had to use it. It is not practical for my pets insurance to increase that much in 1 year. My other pet’s insurance didn’t increase that much and it’s because we didn’t use it this past year.
Insurer: Trupanion
By: Louann
Glad I went with Pumpkin!
Quick turnaround with claims. Now, with direct deposit? I got 90% reimbursed within the week that my claims were approved. No fuss. I rarely need to talk to anyone, but when I have, reps are knowledgeable and courteous. Glad I went with Pumpkin!
Insurer: Pumpkin
By: Kathleen O'Boyle
Very helpful and patient customer…
Very helpful and patient customer service care.
Insurer: Nationwide
By: Unhappy customer
Amanda is a very professional
Amanda is a very professional, empathetic, kind, caring, and super smart. She really took her time with me. I did not feel rushed to make a decision.
Insurer: Fetch
By: Brenda Stailey