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Pet parents across the U.S. and Canada have left over 218,948 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very easy to deal with
Very easy to deal with! I would recommend Sonnet to anyone in need of insurance.
Insurer: Sonnet
By: Rick
Stay Away
I have had my dogs covered with Healthy Paws since 2016. One of my dogs passed away in November 2020 and the claims were paid promptly and easily...which is what I expected given this company's reputation. My other dog who was also covered since 2016 had some growths which needed to be removed and were later diagnosed as cancerous. I submitted the medical records and received confirmation the claim was being looked at. I was giving it extra time given that things have been moving slowly due to the pandemic. Imagine my surprise when I received a notice stating the claim was denied and closed because of missing medical records? I have no record in my email or spam of them notifying me that more records were needed. I eventually found something in the messages folder of my Healthy Paws account. I sent all the records I had from 2013 to present to appeals and didn't hear anything. I then spoke with someone in customer service who confirmed they received the records but was confused since some of the pages came through upside down...but, she confirmed that it was being worked on. Weeks went by and still, I heard nothing so I called again. This time, the customer service rep was confused since all the records were there. He was able to open the file without a problem and he assured me it would be processed. Another 30 days went by. I heard nothing so I called again. This time I was told that the claim was denied because the appeals person couldn't open the attached files. The same files that the previous rep was able to open and look at. This rep set up a level 3 appeal and told me if I didn't hear back in 5 days to call back...which I did today. I had to start all over again with today's rep and according to him, I have to wait until September 13 before following up again. To add insult to injury, I received a notice of a rate increase. Are you kidding me right now? Stay away from this company. The customer service reps are very nice people but they have no authority to actually get things done...and the people that do have the authority don't seem to care. Robin Rosenhaus
Insurer: Healthy Paws
By: Robin Rosenhaus
I am truly happy that I choose…
I am truly happy that I choose Trupanion for my Frenchie Mugsy for the last 6 years. They have been nothing short of wonderful. Mugsy had a lot of issues and they practically reimbursed me for ALL of it. We are so appreciative of their coverage and so worth while having them. I highly recommend anyone with a pet to get TRUPANION Pet Insurance. I tell everyone I can to use them. So grateful. Thank you Trupanion
Insurer: Trupanion
By: Carol Iovine
Worth Every Penny
We made the decision to get pet insurance when we first adopted our dog Hayden. It showed it's worth almost immediately when not even a year later she needed emergency surgery for a bowel obstruction. Then, a few years ago she was diagnosed with hip dysplasia. Having insurance allowed us to get the tests needed to get a solid diagnosis; and now we have peace of mind knowing they'll cover future costs to help manage her condition. The claims process is easy and simple. They're quick to assess claims and give you a decision. The few times we've needed to speak to someone for help; they've been incredible friendly and helpful. They seem like the only insurance company in the world that wants to find ways to give you money. Their support staff will work with you and the vet to find the best solutions to get your bills covered.
Insurer: Trupanion Canada
By: Ashley Brooks
Awesome Company!
Easy to submit claims and they are processed quickly. Easy to use the App and great customer service!
Insurer: Embrace
By: Appleonea
Trupanion is the best thing you can do…
Trupanion is the best thing you can do for your pet. They are caring, efficient and reasonable. We recently lost one of our dogs and they couldn’t have been kinder. Also, we have saved thousands of dollars over the last few years. Our claims were all processed immediately.
Insurer: Trupanion
By: Robert Fishman
You guys are always amazing and very very helpful and you show empathy and caring everyone I call.
You guys are always amazing and very very helpful and you show empathy and caring everyone I call. Simply perfect to deal with and you make everything easy as possible and very fast you are the best for our furbabies
Insurer: Trupanion Canada
By:
Great and easy to sign up pet insurance
Was simple and easy to get through the enrollment process
Insurer: Trupanion Canada
By:
Great website
Very informative website and easy to sign up
Insurer: Trupanion Canada
By: