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Claim was handled promptly
Easy process and clearly instructions to submit the claim.
Insurer: Spot
By: Mercedes
Claims are getting placed on hold…
Claims are getting placed on hold because the adjuster claims there is no invoice. I submitted 2 invoices with all of the info on them for meds. This is frustrating you have individuals who cannot or do not want to do their job! Thank you, Betsy PS...This has happened several times to my claims!
Insurer: MetLife
By: Betsy Vanausdeln
I love Spot pet insurance
I love Spot pet insurance. You hope you never need to use it but if you do, like I have a few times for my fur baby, submitting a claim is super simple, review is fast and payment takes only a few days. I am so relieved to know that the medical choices I make for my pup can be first and foremost about what she needs, not how much it will cost. Thank you for taking that fee out of the equation.
Insurer: Spot
By: Colette Boyd
Great customer service
Rebecca was absolutely great on answering my questions, she made sure I understood everything and how it works. Thank you so much Rebecca.
Insurer: Prudent Pet
By: Leianna Miranda
We are grateful for this insurance plan…
We are grateful for this insurance plan for all of our animals. The processing time is often completed within the 10 day window, but many times it does take a week or two longer. I would like to submit feedback in regards to filling out the claim forms. It would be much easier to fill out the forms online, rather than printing a form, filling it out by hand, then scanning the form to submit. Also, if the Veterinary information box could have a slide down option to choose a vet, rather than filling that information in every time. The space provided in the printable forms is very small.
Insurer: MetLife
By: Teal Miller
Claims are processed quickly
Claims are processed quickly
Insurer: MetLife
By: SALLY
Good with multiple invoice pages
The claim submission process handles multiple invoice pages really well. My invoice was emailed to me as one .pdf. Even though it had more than one page the web site handled it and recognized both pages.
Insurer: Embrace
By: Lyla McCauley Burnor
Sadly gone WAY downhill
Sadly, Healthy Paws has gone WAY downhill. I've been with the company for about 12 years and they have always paid out for my cat, and paid out quickly so that is what gets the three stars but EVERYTHING else gets a zero star. Let's start with premiums—they go up over 100% a year. I started out paying about $20 a month and now am at about $100 a month for an indoor cat. They moved their customer service abroad somewhere so now it is TERRIBLE. One of the things I loved about the company was its well-spoken, knowledgeable service reps. Now it is people you can hardly understand, who are in a loud room with tons of other people, and they read off scripts. They also just hang up on you if you ask anything at all that is slightly complicated. You will also wait on the phone interminably and listen to extremely LOUD rock music. Take the day off work so you can deal with any Healthy Paws calls. They do not have a chat and you can email them but they just don't answer emails. AWFUL. The website. You can't "add a pet." The button is there but if you try to do it, you're told you need to start a new account from a new email. Why? Who knows. You can't upload photos of your pet. Again, the button is there but if you try to do it, nothing happens. This has been the last two cats I've tried to add pictures for. It also put in an incorrect address into the system for some reason, yet they refuse to allow you to correct it for a month. Bizarro "reasons" will follow. I used to recommend the company to everyone as I rescue and adopt out cats but won't be anymore.
Insurer: Healthy Paws
By: Kensi Blonde
The representative was wonderful but service after my contact with her could be better
The representative was wonderful. I’m just not sure what happens next. I got an email saying someone was contacting my vet. That’s good but nothing since then but I think a payment was charged against my card. So do I have insurance or not. Better communication after the initial contact would be nice
Insurer: Nationwide
By: customer
Filing a claim was easy Peezy.
I thought making a claim online would be a pain in the neck because I’m not that tech savvy. I found filing a claim with Embrace to be easy and quick, which was a big relief for me. I made my claim and within days I had money deposited into my account. The customer service was great, efficient and very friendly. I was totally impressed by my experience and I am very happy with Embrace Pet insurance
Insurer: Embrace
By: B. Kramer