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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Having insurance for your pets is so…
Having insurance for your pets is so important and to file a claim is so easy...and if you ever have a question, you have awesome customer service people that answer the phone and answer all your question!
Insurer: MetLife
By: Angie
I have only submitted 2 claims
I have only submitted 2 claims. Each claim was handled quickly. I am extremely happy with the service and so glad I choose SPOT. I now have peace of mind for my fur babies.
Insurer: Spot
By: Catherine Ludwig
Great Customer Service
Alicia called to see if I would be interested in adding the Pet rx to my policy . She was super polite and very helpful in answering my questions… great customer service as always:)
Insurer: Fetch
By: SD
Large annual increases in premiums
Large annual increases in premiums - avg 36%/annum over 7 years. Fairly long waits for reimbursements. Claims denied if filed more than 90 days afterwards, even for monthly prescription refills. Mistakes on reimbursement amounts requiring multiple follow-ups.
Insurer: Fetch Canada
By: Jim
Helpful support and quick turnaround
When I've had questions, the support staff have been courteous and helpful. I also appreciate how quickly claims are reviewed and reimbursement provided.
Insurer: Spot
By: Erica Bartlett
They are the best
They are the best! Processing for my claim is easy and quick. They are also honest with excellent customer service.
Insurer: Spot
By: Char
Easy to navigate website
Easy to navigate website, covers what I was looking for, Reasonable price for two puppies
Insurer: Prudent Pet
By: Dominica
I bought insurance for my dog
I bought insurance for my dog. Had two appointments the first was $650 of which they reimbursed $150 the second two weeks later for $1005 and they refused to reimburse me because they said it was not within the waiting period! This is ridiculous!!!! Poor customer service lies and they don’t care at all !!
Insurer: Spot
By: Lois Poblitz
Ken at extension #6217 was awesome!
Ken at extension #6217 was awesome! Ken was very nice calm and very patient over our phone conversations. I brought my pet’s insurance today, 8/28/2025. I’m so glad my daughter has referral Nationwide to me. Thank you, Ken for all your help!
Insurer: Nationwide
By: Elaine Flandez Nguyen
High Ethical Standards
The process for submitting a claim is extremely easy. on an earlier claim, I felt that the customer service reps did an excellent job in realizing a first time condition for Woody could not be associated with any previous condition. My claim had been rejected, but the reviewers re-assessed all the information associated with the claim and quickly overturned the rejection and approved the claim. That tells me this company has high ethical standards and validates USAA's recommendation of them.
Insurer: Embrace
By: Mitch