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I would give them a zero except that is…
I would give them a zero except that is not an option. We have been loyal clients of Trupanion for 13 years. We have had 4 policies with them and currently have 3 animals covered. We were just informed that there is no zero timeframe in which we are allowed to decrease our $1000 deductible. That the deductible that was chosen will remain for the lifetime of the policy. Essentially this ensures that we will not make a claim for the duration of our policy. Interestingly enough new clients can sign up with options of 0,$200, or $500 deductibles but the clients who have been loyal for the life of their pets get hosed. Such bad business.
Insurer: Trupanion Canada
By: K.Anderson
Pre existing condition
In a nutshell, everything is a pre existing condition. Prior to getting insurance my cat was treated for gingivitis. In 3 subsequent years while insured, and with annual wellness exams, no problem. My cat recently had surgery for tooth extractions, unrelated to 3 years ago. Insurance covered the problem, but refused to reimburse me, claiming pre existing condition. Many other similar reviews posted related to fictitious pre existing conditions. 3 years premiums paid, 1 claim after 3 years, no payment. Unethical practices, sweet as pie on the phone, just don't expect your policy to be honoured.
Insurer: Trupanion Canada
By: Ja Sh
They did an excellent job handling Grizzly’s claim.
My Shepherd took a bad fall injuring 3 discs in his back causing him to have surgery. The claim process went extremely smooth, they took care of the cost within a week.
Insurer: Healthy Paws
By: Jan
Outrageous price increases
I signed both of my dogs up for healthy paws in 2015 and 2016. When first enrolled the insurance was around 100 per month for both of my pets. I understand prices need to be increased each year. However for my 2 dogs I am now paying 303 a month and they say claims do not increase based off of your pets claims. Unfortunately both of my dogs have had some health issues over the last few years which resulted in quite a few vet visits. Multiple times claims had been denied or not paid as they marked it as preventative care. I'm sorry but what dog normally gets bloodwork done multiple times a year that would be preventative. My vet has even sent forms in from visits to show that it was not a wellness checkup. Paying over 4000 a year with my deductible seems a little outrageous and who can really afford this? From what I have noticed is your insurance will stay lower as long as you don't put many claims in on your pets.
Insurer: Healthy Paws
By: Jess
My German Shepherd’s injury
My German Shepherd fell causing an injury to his discs in his back, this lead to surgery and the removal of three discs. This type of injury requires a neurosurgeon we used Dr. C. Jurney she’s terrific. This type of surgery is on the expense side and I’m so glad we have Healthy Paws Insurance. We filed the claim and they took care of it within a week. I call that excellent service they even emailed me to see how Grizz was doing.
Insurer: Healthy Paws
By: Janni
I previously gave sonnet a five star…
I previously gave sonnet a five star rating. Wish I had not. I now give it a zero. Once you are a loyal customer they fleece you. Your rates go up yearly. Even when you have never made a claim. They think since you are a customer, you won’t take the time o research other companies, so they increase your rates. I will not and would not ever patronize this company again. By taking five minutes, I contacted other insurance companies and had a much lower quote. So I will not recommend Sonnet. They are a one trick pony. I have been with them for several years and will not ever give them my business again. Be aware of how on line insurance companies work. They are unscrupulous. Most companies give you a preferred rate for being a loyal customer. Not sonnet. If you are a loyal customer, never make a claim, your rates increase. Please look elsewhere for insurance.
Insurer: Sonnet
By: Meredith Gray
Trupanion is Super!
Our breeder gave us one free month of Trupanion insurance. Having her recommend them was an excellent reference. Well, she was absolutely correct. Trupanion has great customer service. Their representatives are always so kind, understanding, and helpful. They are a great company.
Insurer: Trupanion
By: Janis
NOT HAPPY WITH CUSTOMER SERVICE
I am sure the insurance itself is a good one, as I have never even had the chance to use it once I applied for it. However, I am not happy with the customer service aspect of your company as I cancelled my claim on August 30, 2021, and found that money had been REMOVED from my September 3, 2021 paycheck AFTER the cancellation of my policies. ASPCA owes me $178.92 for claims that had been cancelled and took the money out of my new month check without permission.
Insurer: ASPCA
By: Tonya Culpepper
Very happy with my PetsBest purchase!
Very happy I purchased insurance with the wellness insurance option for our two new rescue dogs. Fair premiums for the benefits you receive compared to other pet insurances I looked into. Easy online claims processing and quick reimbursement!
Insurer: Pets Best
By: Lynn Munday
Great company.
I have recommended Trupanion again and again to all my friends. This company is AMAZING! My dog was diagnosed with diabetes and Trupanion covers the cost of the meds within DAYS of my submitting the charges. They r always helpful on the phone. Always friendly and professional. This is a wonderful company. They get my highest recommendation.
Insurer: Trupanion
By: Stephanie