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Easy to Enroll - Too many Emails sent
Enrollment was easy. Chat option was great as I assessed options. Website answered a lot of my questions. You send WAY TOO MANY emails though.
Insurer: Trupanion Canada
By: Catherine
Terrible
Terrible, terrible, I sent 4 emails, no response, I tried calling 5 times and was on hold at least one hour each time. The last time I called I just set the phone down and waited while I ate and did some chores. Finally someone answered, I couldn't get the word "CANCEL" out of my mouth quick enough, sure glad my dog didn't need anything.
Insurer: Embrace
By: Fred Payne
Raising premiums
Didn’t have to make a claim fortunately, but I don’t like the fact that fixed term life insurance is not really fixed. They keep raising premium every year even without making any claims
Insurer: Healthy Paws
By: Anton Kuchar
are good and website was easy to…
are good and website was easy to navigate. Cost are reasonable. We will see how first experience is when submitting claims
Insurer: ManyPets
By: Joseph M
Dishonest Company
Tripled my premium. Informed me that medical records I submitted were insufficient and when the Vet told me more detailed records didn't exist in their system, HealthyPaws refused to assist in resolving the issue until I had a claim to file. So they wanted to take money from me every month, without helping resolve this issue, and then when it came time to file a claim, they would have a good reason to deny it. Overall, felt very dishonest and like a scam.
Insurer: Healthy Paws
By: James Dechavez
The staff on phone are very nice and…
The staff on phone are very nice and knowledgeable. They helped guide me through any questions I had and sending my claim in.
Insurer: ManyPets
By: JaXx
Baxter
Baxter had masses on his legs that needed surgery. I submitted the claim, it was reviewed and I received compensation, all in a timely manner. Baxter and I thank Pet's Best!
Insurer: Pets Best
By: Sharon Victoria
A Lifesaver!
Our vet recommended Trupanion years ago, saying it often makes hard decisions easier. Fast forward to last June when our dog's health declined. Ultimately, we found out it was cancer and it demanded a very expensive surgery. Had we not had Trupanion, we probably wouldn't have gone through with the surgery. The vet's sage advice to purchase Trupanion, to make the hard decisions easier had come to fruition. Our pup's life has been a roller coaster since the surgery, but thanks to the insurance (a type of "forced savings plan"), we can continue to treat her because her quality of life is good. One lifetime deductible for an illness is a godsend and submitting claims only takes a few minutes. A prompt reply and reimbursement always occurs. We are forever grateful for our decision to use Trupanion.
Insurer: Trupanion
By: Anne
I have had to use my policy twice this…
I have had to use my policy twice this year. They pay slow and barely cover 50 percent of my bill. I would not recommend this company. Then you correspond with umpteen people about your file which one person doesn't know what the other one days.
Insurer: Healthy Paws
By: Karen Gate
I have had Trupanion and only Trupanion…
I have had Trupanion and only Trupanion for all of my Jack Russells from puppyhood until the death of two of them, one in 2020, and the other in 2021. I would not have pet insurance FROM ANYONE ELSE BUT TRUPANION! My dogs became very ill toward the end of their lives, and Trupanion paid THOUSANDS OF DOLLARS in vet bills, emergency vet bills, and medications, NO QUESTIONS ASKED. There is no way that I could provide the level of care for my dogs without Trupanion! They are a godsend! They reimburse quickly and provide detailed explanations on coverages of each claim. If you are thinking about purchasing pet insurance for your fur baby, you won’t go wrong with Trupanion!!!!!! THANK YOU TRUPANION ♥️♥️♥️♥️🙏🏽🙏🏽🙏🏽🙏🏽
Insurer: Trupanion
By: Kathy Anderson