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Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Cold/heartless company - will find every excuse to not help when needed
In the beginning, FIGO seemed great. Reasonable rates, service dog discounts, easy to use app. Then they stopped with the service dog discounts & rates started going up. We had FIGO coverage from 4/2017 - 4/2021, had some financial hardships and had to cancel our service temporarily. Got back on our feet, got coverage again 10/2021, and then lymphoma hit. My service dog was diagnosed with Lymphoma 10/23/21 and passed 11/21/21. All of my claims were denied due to symptoms showing up during the illness waiting period. This was my only claim in 5 years. I got a big middle finger, so sorry, thanks for the money, you’re on your own. No compassion, no help. They made sure that the “policy” was written just so, symptoms appeared and they won’t help cover anything. What’s the point of insurance if they won’t help when it’s needed? But they are making millions from their customers. This has been the WORST experience, absolutely no help when we needed. All appeals have been denied. Would never recommend such a cold/heartless business. Future pups will be covered by other insurance providers.
Insurer: Figo
By: Brooke & Adam Marshall
Happy
I am so happy to have a plan for our fur baby. He is so sweet we only want the best. Your plan will meet our needs for many years to come.
Insurer: Spot
By: Patrice & Alan Riedel
Pleased
The app was super easy to upload my receipts to. I received confirmation that they received the claim and communication of my refund only a few days later. So far the coverage is what I have hoped for and very beneficial for the many, many new puppy visits! Thank You T. Burns
Insurer: Pets Best
By: Tracy Young
I wish all insurance companys were as…
I wish all insurance companys were as quick as you are!
Insurer: Trupanion
By: williamp boffa
Couldn't Get any Easier!
I decided to invest in pet insurance when I was sitting in the waiting room of the emergency Vet. I looked through the leaflets they had on Pet Insurance companies and when I got home researched all of them on the internet. It took a long time but I finally decided Embrace was the best overall. Not only did I like the way they operate and their prices, they have a wonderful Wellness plan. My dog sees her Vet regularly and is up to date on her vaccinations and all Heartworm and flea prevention. That can be expensive and having a Wellness plan has helped me tremendously. Embrace is extremely quick to process a claim and send a check or explain why it might not be covered. Plus, now all claims can be submitted online so the whole process is very simple and quick. The people working at Embrace are very helpful and caring. I have been with them for six or seven years now and would never switch. Why? Because they are simply the best!
Insurer: Embrace
By: Lynda
Great Plan
This is a GREAT pet insurance plan. I have had no problems and they have a very quick response. Very easy to file a claim. Very satisfied so far.
Insurer: Trupanion
By: Marjorie
Easy sending in claim info
Easy sending in claim info
Insurer: Figo
By: Susan Caliguire
Trupanion is hands down the best pet insurance you can buy
Trupanion is second to none when it comes to pet insurance. They are convenient, responsive and caring. We had purchased a Trupanion policy on the recommendation of our breeder. We were convinced that we made the right choice when our Vet said "they are the best pet insurance out there". We stay with Trupanion because they truly care about your pet and are passionate about what they do. Their claims process is as convenient as it comes. I can assure you that there is no one else I would go to, to insure my pets. You will not be disappointed.
Insurer: Trupanion
By: Shon
Right this minute I can’t give you top score yet as I am waiting for my issues to be resolved I contacted both my vets to contact you …I believe I have paid almost $1600 with a $1000 deductible and I haven’t received any compensation as my invoices
Right this minute, I can’t give you top score yet as I am waiting for my issues to be resolved, I contacted both my vets to contact you …I believe I have paid almost $1600 with a $1000 deductible and I haven’t received any compensation as my invoices were applied to a different issue and not his ruptured anal gland problem ….so I am waiting for resolution
Insurer: Trupanion
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