223,831+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,831 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Best pet insurance on the market hands down
Best pet insurance on the market hands down
Insurer: Trupanion Canada
By:
Always get my concerns addressed in a timely professional manner.
Always get my concerns addressed in a timely, professional manner.
Insurer: Trupanion Canada
By:
Always a pleasure to speak with a member of the trupanion team.
Always a pleasure to speak with a member of the trupanion team. Very efficient service. Have been recommending Trupanion to friends for 9 years.
Insurer: Trupanion Canada
By:
Super easy + honest company
Healthy Paws makes it so easy to file a claim and the turnaround time is so fast. I highly recommend them.
Insurer: Healthy Paws
By: Nancy
Very professional
Thus far the experience has been great. Amazing professionalism, packet arrived when they said it would.
Insurer: Spot
By: Cathy Marcum-Bright
Tedious Claims Process - Wont Cover Everything
The most unhelpful pet insurance company when your pet gets sick! I joined Healthy Paws in 2018 when my premiums were around $30 something and their claims process was much faster. This year, Nov 2021, I submitted a claim to get reimbursed for my dog's MRI procedure. I've been going back and forth via email and phone calls about missing medical records since we adopted him Dec 2017. After I thought i submitted most of our historical medical records, suddenly they closed my claim saying "Missing Medical records from all of your pet's veterinary visits prior to 04/2018. Missing Medical records from the enrollment exam between 2/10/2017 to 2/24/2018" First NOT one customer rep told me about this detail. Second, I told them numerous times that we don't have medical records for most of 2018 since he had no health issues during that time. On top of that, our premiums have increased by 20% each year. Healthy Paws makes it so difficult to get reimbursed and denies your claim for silly reasons like "we don't have enough medical records" dating back to caveman times! They love delaying payment and trying to find if your pet has a pre-existing condition! I'm beyond disappointed and frustrated with this company!!!
Insurer: Healthy Paws
By: Jennifer Lee
I called to speak to someone to see if…
I called to speak to someone to see if Registered correctly since I had TEN cats/kittens to register. She was extremely helpful and patient with my questions . Thank you!
Insurer: ASPCA
By: Barbara Mirlenbrink-Beaver
Biggest scam in pet insurance
We’re new pet parents and have a 5 month old puppy. Early on at 2.5 months he had a few runny bowel movements and we had it tested (everything came back normal) once we got him on the correct diet everything went back to normal. At 5 months old our puppy started squealing while making a bowel movement and was in a lot of pain. We found a piece of lego in his stool that he must have grabbed from our nephew over Christmas break. When he wasn’t acting normal and was still clearly in a lot of pain we took him to the vet hospital and they recommended x-rays and a few other test to see if he had a foreign object stuck somewhere in his system. Trupanion was an absolute joke suggesting since our dog had a stool sample tested a few months prior this was an “existing condition” So here we are right after Christmas paying a monthly premium pet insurance and also getting stuck with the large vet bill. If you choose to do pet insurance go with anyone but Trupanion. The staff on the phone were rude and didn’t seem to care at all. I’d rate them 0-10 if I could, absolute scam.
Insurer: Trupanion Canada
By: John
Issues with Claims on Repeat
Everyone that I speak with over the phone is very pleasant and helpful. However, it is difficult to submit certain claims d/t covid and not being allowed inside the vets and all invoices/receipts being emailed. Pets Best seems to be unhappy with all of my "Proof of Purchases", even though if you actually read the forms uploaded, everything is present. It is also difficult to figure out which claim Pets Best is having issues with if you have multiple claims open for review. If you do not keep track of what has been uploaded under which claim number you are screwed and virtually have to start the process over. I also can't believe that once your dog is diagnosed with something then the following year they up your monthly charge... drastically
Insurer: Pets Best
By: Jamie McCarron
Very pleased
Pets Best has been fantastic during the 6 years I've had them. Other reviews mentioned reimbursement takes about 30 days but it can vary from 2- 4 weeks. They always honor their policy and I can't complain about reimbursement times. They've honored all of my claims and I've never had to dispute. The online portal is simple to make claims through and my experience with Pets Best is excellent.
Insurer: Pets Best
By: Walter