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I have been a customer for over six…
I have been a customer for over six years and did not have any problems with submitting claims. That is until this year when I had to submit a claim for surgery for my port to fix his ccl. All of a sudden the claim was denied and excuses were made saying documentation does not exist and were missing even though the vet had sent them multiple times. It has been over three months and I still have to resubmit the same documents. Unacceptable response from them.
Insurer: Healthy Paws
By: RL
Just as Bad as People Insurance
Pets Best is no different than your typical human health plan. They offer limited coverage amounts for SOME needs, with categories quickly meeting their limit (even for a healthy pet!). We're in the process of getting our 18-month-old Newfie spayed. I say "in the process" because when we brought her in on the day she was to have the procedure the vet ran pre-op blood work and determined she had a low platelet count. We postponed the operation until we could determine the cause. Suspecting it was Lyme, the vet tested. Negative. They ran a few other tests to determine the cause. While we waited a few days for the results, I submitted the claim to Pet's Best. Two weeks later they finally responded of the $300+ bill they covered $30. The items for which the vet billed us either weren't covered by our policy (we have both Best Wellness and BestBenefit plans), or we had reached the maximum allowable limit for the particular service. The allowable limits are laughably low ($70 for blood tests), so those get burned through pretty quickly. Like most insurance companies, Pet's Best uses that infuriating language that's unique to their industry. Co-pay, co-insurance, deductible, etc. This is maddening when you're just trying to get some help with your pet's well-being and you're stymied by what the documentation says. I'm convinced the real problem with healthcare in our country, be it for people or pets, isn't the providers. It's the insurance companies. We're scheduled to have her spay done in about a month. We'll see if Pet's Best will pay out the whopping $150 they say they'll cover for a spay. We'll still have to pay close to $1000.
Insurer: Pets Best
By: Matt Norcia
Happy Dog Mom
Nationwide has been helping me with my dog for over a year now and they’re always so nice and helpful!
Insurer: Nationwide
By: Jess
Submitting claims is easy and quick
Submitting claims is easy and quick. Pets Best always provides clear and quick payment and explanation of benefits.
Insurer: Pets Best
By: Rachel F
This is my second positive review in…
This is my second positive review in the last few weeks! Trupanion covered 90% of my vet bills twice in the past two years for my chihuahua (vomiting). This past Monday my chihuahua had knee surgery. My vet contacted Trupanion directly (I didn’t even have to make a call) and Trupanion paid the $2000 deposit prior to surgery and then paid 90% of my bill (over $5000!!!!!). I am just overwhelmed with gratitude and so happy I made the decision to choose Trupanion. I would have NEVER been able to afford this surgery (even if I had been saving for a couple of years). I understand that not everyone’s claims are accepted and I feel horrible for them. I am just sharing my own positive experiences. My plan is for 90% coverage with ZERO deductible. My monthly payment is a lot, but for me, it is worth it 100 times over 👌🏻
Insurer: Trupanion Canada
By: Chelsea Grunert
Pets Best is worth it
The claims process was easily made on my I phone. The reimbursement came in a timely manner. Pets Best kept me informed during the whole process of the claim. They reimbursed exactly to what the contract specified. Happy with them.
Insurer: Pets Best
By: Brian
Trupanion is the best
Trupanion is the best. Expensive, but they've come through for each of my reasonable claims, most recently in a very big way. I'm so grateful, and able to get the best care for my beloved dog. Jan Marie Fortier
Insurer: Trupanion
By: Jan Marie
Great company!
So glad that my husband and I decided to get insurance for our puppy. After an unfortunate accident, he required extensive surgery to repair a broken leg. SPOT reimbursed us almost $4,000.00 which was 80% of our claim. They processed the claim quickly. I had to contact them a couple of times for other issues and was very pleased with their customer service. I would highly recommend this insurance company.
Insurer: Spot
By: J.Rose
Denied for something that was not by a vet
My dog got denied for Respiratory issues because I was the mother of a New Dog and didnt know what was wrong They said because I stated it...It made it a pre existing condition..now has allergies They will pay for but not xrays...Your agreeing to the meds she got the meds because the xray was needed to see what may be wrong.P.S. I am Not A Vet...
Insurer: Trupanion
By: Kimberly