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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Claim was resolved quickly &…
Claim was resolved quickly & efficiently.
Insurer: Spot
By: Timothy
Eileen was very helpful and answered…
Eileen was very helpful and answered all my questions and concerns.
Insurer: Fetch
By: Dinkleboo
Embrace Not Worth the Cost
I don’t think Embrace pet insurance is worth the cost. You’d be better off putting the money into an account and saving for when you need it. They have denied everything and the one thing they paid was a few dollars for a several hundred dollar bill.
Insurer: Embrace
By: customer
Great customer service
Great customer service, good reviews and easy to use
Insurer: Prudent Pet
By: Ann LaMarr
I hadn't had much trouble until…
I hadn't had much trouble until November of 2025, when their website and online portal stopped working properly. My claims backed up, and it got very confusing. I am certain I will miss out on some benefits as a result since it was difficult to keep track of things, especially since their email notices don't give you enough info to know what the issue relates to.... That said, at least all of the people I was able to finally reach by phone were very nice and, although they couldn't resolve the site issues, I appreciated that they were trying as hard as they could.
Insurer: Pets Best
By: TRACY MOON
I would strongly discourage anyone from…
I would strongly discourage anyone from using MetLife Pet Insurance. I insured my cat Leo with their illness & injury plan in June 2024. A few months later, he was diagnosed with GI lymphoma after an ultrasound, endoscopy, and biopsies. MetLife has denied almost every claim related to his cancer treatment – including advanced diagnostics, chemotherapy, blood transfusions, emergency hospitalizations, and oncology follow-ups – by labeling everything as a “pre-existing condition” because he had occasional vomiting before the policy started. Even after we provided full medical records and filed an appeal, MetLife upheld the denial using a single sentence from a July 2024 vet note and treated all later cancer care as excluded. When we tried to appeal the newer 2025 denials (including thousands of dollars in chemo and emergency care), MetLife refused to even review them, saying we had missed a 90-day deadline. Their own appeal form says we “may request a second review” within 90 days or as reasonably practicable after receiving the denial, but they still shut the door on us. We have paid many thousands of dollars out of pocket while believing we were covered for exactly this kind of catastrophic illness. The way MetLife has handled our case feels misleading, rigid, and deeply unfair – especially to pet owners who buy insurance specifically to protect their animals and families in situations like this.
Insurer: MetLife
By: Colin S
Quick turn around after I submitted my…
Quick turn around after I submitted my receipts.
Insurer: Trupanion
By: Julie
Nicole, 5+ Star Service in all Areas
Nicole is very knowledgeable about premiums, rate increases, options to reduce premiums while reducing coverage. She shares her knowledge with clarity and patience (as I had quite a few questions), and Nicole followed up immediately with an email confirming our call. Nicole is more than a 5 star -- just superb in all respects.
Insurer: Fetch
By: Mary Ann K
Completely satisfied, above and beyond
I have had pet insurance for about five years now. I never needed it until my dog tore her cruciate ligament. After submitting the appropriate paperwork and getting the operation, I was reimbursed almost immediately to the full value of the insurance. they answered the phone quickly when I called. Their website was user-friendly and easy to navigate. Their reception staff were always courteous and knowledgeable. In short, excellent experience and I cannot recommend enough.
Insurer: Embrace
By: Scott
Thank you so much
Thank you so much
Insurer: MetLife
By: Sara Fox-Starkey