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We have submitted many claims over the…
We have submitted many claims over the years and they are always handled quickly and communication is fast and easy to understand. They have made it easy to submit claims and our reimbursement is always fast.
Insurer: MetLife
By: Steve
Great customer service and turnaround time
MetLife has made me more at ease when taking my pet to vet. I am able to submit claim right away with no hassle. Payments are deposited in my account within a reasonable time period.
Insurer: MetLife
By: Fonzi
Password help and claims - easy!
I had to reset my password and the rep on the phone (Kristin?) was excellent! They helped me get the account reset so that I could use it, and then I submitted several claims from this year. It's a great system, and I'll download the app and try it next when needed. Thank you for the great customer service!
Insurer: Embrace
By: Betsy Wyatt
You responded pretty quick but wouldn't…
You responded pretty quick but wouldn't process it with out a few years of past records ????? and which we did and so where is the check ????
Insurer: Spot
By: Bill Harrington
Great Experience!
Kia, the rep who took my call, answered all my questions and concerns. Full disclosure of costs and coverage.
Insurer: Nationwide
By: Annie
The doctors office was able to work…
The doctors office was able to work directly with Trupanion which allowed me to focus on the treatment for Beau.
Insurer: Trupanion
By: D Dennis
This is our second dog covered under…
This is our second dog covered under trupanion. They were there for us during our last dogs illness & were great & very sympathetic when he passed away. They continued to provide us with great coverage with our present dog too.
Insurer: Trupanion
By: shirley karasawa
Sick to my stomach
Thw rates were reasonable for 5 years with increases 10% as espected. The moment we used the plan it went from 100 to over 300. Been covered since 8 weeks old and this is the thanks. They know they have you bc now 5 years pre existing ear stuff and etc. If you leave to another company you loose coverage, essentially no options. They claim bc new coverage is catagories but they decreased sick from 7500 to 5000.
Insurer: Nationwide
By: April Kane
After my puppy's 1st wellcare visit
After my puppy's 1st wellcare visit, I submitted the invoice and veterinary notes using the online portal and the reimbursement was in my checking account in a few days. Great service and easy to use portal!
Insurer: MetLife
By: Joan