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They finally came through after complaining on Trustpilot
After years of having our pet insured with Healthy Paws, we finally had an emergency that ended up costing around $800. That was over half a year ago. Ever since then, HP is requesting more medical records (THERE AREN'T ANY, WE'VE SUBMITTED EVERYTHING!!!!), then they close the case, reopen the case, and we go through the same stupid game over and over. It's called giving your customer the run-around. It's been the most aggravating and frustrating thing we've ever had to deal with. There is no reasoning with these people. Just a classic, scum of the earth, greedy, and highly unethical insurance company. See you in court. The Policy Number is I19044579, the claim number is 748241-1-2. Update August 2022: After months of wrangling and frustration, Healthy Paws finally settled the claim after I posted this review. Needless to say, the 1-star rating stands and our policy with them is cancelled for good.
Insurer: Healthy Paws
By: M. Hauser
Quick response and Payout
I was able to get a quick response and got reimbursed immediately. Only downside was I was issued a check instead of my preference of direct deposit.
Insurer: Prudent Pet
By: Cynthia
You are so thorough and your reps can not be more helpful.
You are so thorough and your reps can not be more helpful.
Insurer: Trupanion
By: Dawn
Trupanion is always responsive and helpful immediately!
Trupanion is always responsive and helpful immediately!
Insurer: Trupanion
By: Nancy
Wonderful company
Trupanion is remarkably professional and efficient in processing the claim and refund. They could give lessons on customer service! This was a heartbreaking time for me and not having an added burden was so welcome.
Insurer: Trupanion
By: Kay
Excellent Customer Experience
Very responsive and efficient. Great customer service.
Insurer: Trupanion
By: Matt
Great choice for pet insurance
Very seamless process, some of the claims were not covered, but great overall
Insurer: Trupanion
By: Alexander
Was disappointed that it was not excepted for my dog being spade.
Was disappointed that it was not excepted for my dog being spade. To early for me to comment since I havenât needed it
Insurer: Trupanion
By: Lee
Great experience with Trupanion !
We are so glad that we purchased a Trupanion policy for both of our dogs. Obviously you hope that you will never need it, but if you do Trupanion does an excellent job!! We had found a lump on Sydney's leg, which our vet diagnosed as MCT. Purdue Veterinary Small Animal Clinic did a full day of tests and we now have a treatment plan moving forward. The invoice from the Purdue appointment was taken care of within 5 days !! Such a relief that moving forward with treatment, Trupanion is behind us !! Thank you!!
Insurer: Trupanion
By: Richard