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Claim submission
We had our first experience with submitting a claim. The process was easier than I expected, we were kept informed and the status of the claim and received payment in a timely fashion.
Insurer: Embrace
By: Happy Customer
Pleasantly surprised!
I honestly have nothing bad to say about this company! They have exceeded my expectations at all times. My pup had temporary exclusions which they reviewed as promised and promptly removed (because they did not reoccur in one year period). I was concerned that what my vet tech wrote in her medical notes would dissuade them because the same leg was affected that was excluded temporarily. They knew that this was a different medical situation altogether. They also paid for my dog's anaplasma treatment despite the fact that it was too early in the season for my pup to be taking preventatives (and we were switching from isozaxoline class because they are quite frankly dangerous for many dogs) yet he was still bitten by a black legged tick (FYI your dog must be on prevention to be covered for tick borne diseases). They understood that March 30th was a bit early to be bitten and not that I had refused to give it to him. I honestly feel like they are reasonable people and am fine with the fact that it takes about a month to get your claim paid out. Of course, I wish it would be direct payment, but it is okay that it isn't because what counts most is not paying for insurance that is constantly trying to deny my claim (which they do not do). I would recommend! The only down side is we miss Annie, the claim representative that was always super pleasant and helpful!!! (she has taken on another role)... :)
Insurer: Pets Plus Us
By: Miranda
Amazing great employees and so helpful
Amazing great employees and so helpful
Insurer: Trupanion
By: J. Emery
H U G E Lack of Communication
I have my 5 cats under Nationwide since October 2021. I recently tried to used it bc my cat was diagnosed w ringworm. I noticed he was not on my Nationwide pet account, so I called & they let me know his policy was cancelled. I was confused bc when I signed up my cats, this specific cat's policy was duplicated & they let me know they would cancel the duplicated policy (leaving one policy active). I assumed everything was correct & activated. I did not need to use his policy until his ringworm diagnosis. So when I was on the call w Nationwide & they were telling me both his policies were cancelled, I was confused. I was told they could reinstate him, but I would need to pay the premiums I had not paid (10 months worth) bc his policy was cancelled. My second option was to create a whole new policy for him and only pay the first month and the installment fee (i think it's called), which would be A LOT cheaper. However, bc he was diagnosed with ringworm, that would count as a pre-existing health condition if we were to create a new policy for him, which would not be covered. I was upset at the fact that they did not clearly communicate the fact that both his policies were cancelled 10 months ago - their answer on the phone was "we called you in December 2021 & you did not answer so we left a voicemail". One S I N G L E voicemail, I went back to my voicemails and noticed it was buried in the many spam voicemails I receive. In the voicemail, it was mentioned that one of THEIR representatives did in fact mess up and cancelled both policies. I would have liked if they tried to call at least a second time, since it was THEIR mistake both policies were cancelled. When I was reinstating him, they mentioned that I would have to pay about $250 in premiums. I called the next day to make a payment and a representative told me it was going to be $500 something... I was shocked & did not understand where that amount came from. I asked to speak to a supervisor & while the representative placed me on hold to get their supervisor, she said, "sorry I miscalculated, it's actually $250". I no longer wanted to speak to that representative as I felt she was providing me w incorrect amounts. When the supervisor answered, she confirmed it was $250 and then mentioned that I was not being given the bundle discount for my cat so she added that... the $250 payment was made and I thought I was done with this mess & the policy was reinstated. THEN, the next day, I noticed I had TWO charges from Nationwide in the amounts of $250 and $237. I did not understand why I was being charged twice, so there I go again to customer service. When I called, they let me know they had charged me the incorrect amount ($250) & had charged me the correct amount instead ($237). Like what????? This was HIGHLY unprofessional in my opinion bc they DID NOT notify me in any way that they would be charging my card again, nor did they communicate what the charge was for, or that they had made another mistake in calculating the reinstatement fee. They let me know they could not do anything about the pending double charge & that I should contact my bank account. It was a complete disaster bc I have automatic bills that were to be paid with the amount that Nationwide charged. I am very disappointed in their lack of communication and lack of training for representatives.
Insurer: Nationwide
By: Nancy Bravo
I have canceled many times with no response
I have canceled many times. I have canceled the first day I got the insurance. I wrote the cancelation email like 5 or 6 times to cancel and nooooooooooooobody ever answers or confirms my emails back and if you can get through on the phone now I will try that again their phones were down or impossible to get through. I don't want it I never even used it. I canceled it many times via email and they refuse to answer any emails. This is a scam do not use them even though it says ASPCA. PLEASE CANCEL MY ACCOUNT. They do not even provide you with an account number to give them when you call or write so its a SCAM...! Very very unhappy!
Insurer: ASPCA
By: Leanne Hart
Quick and easy quote
Quick and easy quote, good price with great coverage. Thank you!
Insurer: ManyPets
By: customer
This is my first experience with pet…
This is my first experience with pet insurance. I chose Pets Best cause my niece had it on Riley so I just followed and so happy I did. Had to take Riley for a well visit and I put my claim in and I’m already reimbursed!! No wonder they have 4.7 star reviews!!
Insurer: Pets Best
By: Kathleen
I love Healthy Paws
I love Healthy Paws! My Cavalier King Charles just had to see a neurologist and have an MRI. I was reimbursed within literally days. Claims are always processed quickly and I have no issues with this company. It is important that I can make decisions for Benjy’s medical care based upon what is best for him and without taking financial issues into account. Healthy Paws gives me that ability. The follow up email to see how he is doing is cute too!
Insurer: Healthy Paws
By: Joanne H