221,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Incredibly easy claims experience.
Incredibly easy claims experience. My vet submitted it all and I got a text at each step along the way.
Insurer: Trupanion Canada
By:
Easy sign up process
I found the process easy.
Insurer: Trupanion Canada
By:
Pleased puppy parent.
I found the person I was dealing with helpful and knowledgeable.
Insurer: Trupanion Canada
By:
I chose nine because there was always room for improvement however your representative was very helpful the service was amazing so I will definitely recommend this company to friends and family
I chose nine because there was always room for improvement however your representative was very helpful the service was amazing so I will definitely recommend this company to friends and family
Insurer: Trupanion Canada
By:
Her help and understanding was excellent and fast
Her help and understanding was excellent and fast
Insurer: Trupanion Canada
By:
First interaction with live chat.
First interaction with live chat...Mariah was a great help.
Insurer: Trupanion Canada
By:
Easy stress free pre approval and approval process!
Easy stress free pre approval and approval process! Thank you trupanion!!!!
Insurer: Trupanion Canada
By:
Always quick Never have to wait.
Always quick Never have to wait. Usually claim is done before I leave the vet office
Insurer: Trupanion Canada
By:
Dispute Resolution Process Is a Nightmare
The signup process is straightforward, the rates are competitive, and the general operation of the website, from direct deposit setup to claim submission, is user-friendly. However, this is where the positives end. They've denied coverage on an emergency visit for a six-month old puppy with food poisoning claiming "prior condition," although they had the dog's prior history that clearly showed no prior stomach problems except a kennel-acquired intestinal worm that was cured with medication by the time the dog was three months old. Claim dispute process requires obtaining a case number by phone – and that's when problems begin, because Spot CANNOT BE REACHED BY PHONE. I've called three times and spent, respectively, 30, 35, and 45 minutes on hold, giving up eventually. I'm not going to give my business to a company that cannot provide proper access to all aspects of its operation.
Insurer: Spot
By: Mark Fox
Customer service was great
Customer service was great. Peter was very professional, knowledgeable and helpful. He was kind enough to answer all my questions, I had several questions and I was unfamiliar with the process. He guided me through the process from start to finish, it was fast and easy. I am content with my choice to choose Prudent pet insurance for my pet.
Insurer: Prudent Pet
By: Daniela Sanchez