222,291+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,291 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service
Excellent customer service, individualized and caring. Claims are reviewed efficiently and paid in a timely manner.
Insurer: Trupanion
By: Cindy Bartels
My TruPanion Experience in the need of an hour
Hello, I have been a Trupanion customer since I adopted my first golden (named 'Mickey') in August 2011. He was just a puppy and I had him on the insurance since day one. Fortunately, he did not have to see the doctor for any issues since I had him. But as days/weeks/months/years went by, for the first time we saw him straining during pooping and the poor baby was just struggling in pain. Mickey was diagnosed with rectal mass that had to be immediately removed. Doctors also found some other masses in his thigh and shoulder. They were big enough and suspicious. Mickey’s surgery went well and he is receiving back nicely. Unfortunately one of the mass biopsy showed “Spindle cell sarcoma” and other were “Lipoma”. He might need further treatment now to evaluate from Oncology department on biopsy results. I am just glad that I had Trupanion. Hospital filed claim on behalf of me directly to Trupanion. (Hospital had charged the bill amount as deposit on my credit card). TruPanion required lot of documentation from the hospital). Trupanion reviewed this claim and just today approved $5,725.20 from my total bill of $6,471.33. I just want to thank Trupanion who was there in hours of my need. They did charge separate deductible for Sarcoma and Lipoma but I had chosen $50 deductible from the beginning. They do increase your premium for lower deductibles, but worth it.. I have seen many negative reviews recently so I wanted to post this good experience to others. Only negative I can see is that Trupanion has increased premiums consistently every year. It might be a problem for some, but when time like this comes and you have your insurance that takes care of your pet.. Advice: Insure your pet on DAY 1 when he is puppy and continue the policy without a break.
Insurer: Trupanion
By: Mahesh Sane
If there was a 0 star they would get it…
If there was a 0 star they would get it I had house insurance through sonnet and unfortunately I had a fire that totally destroyed my house. Right from the beginning the claim was handled horribly. In the end they found a condition in the policy and denied me coverage. I’m left with a burnt house and the “ insurance “ I paid for left me in the cold no coverage at all. Not an insurance company it is a scam do not get sucked in like I did
Insurer: Sonnet
By: Armand
Great for Dog Owners!
We got this insurance when our dog turned a year old and it ended up covering a large ER bill shortly after. The process for submitting a claim is super easy (you can do it from your phone!) and the turnaround time is less than a week. If you have a dog that frequently gets into trouble, this is a must have.
Insurer: Embrace
By: Sally
Read the fine print!
You could say it's my own fault for not reading the fine print closely enough, but so far it's turned out that virtually everything that has befallen my dog since getting this insurance has fallen under one of the many exclusions written into the policy. So unless your pet gets hit by a bus, be prepared for your claim to get rejected. Read the fine print carefully before buying, as painful as it is to do that.
Insurer: Figo
By: John
Healthy Paws is very prompt to respond and caring.
We are very happy with Healthy Paws. Brady had 2 teeth extracted and the claim was settled in just days. Our claims are usually acknowledged the same day that they are submitted. They also followed up days after the surgery.
Insurer: Healthy Paws
By: Marie
I searched and searched!
I searched and searched for a good pet insurance. Who knew this would be sooo hard. After comparing all things pet insurance, pets best is the best option for my pup. From accidents to illness but for me it’s the wellness add on. We spent 250 on our pups first visit and his first shots.. pets best got us back 163! Im so grateful for them. Plus their customer service is 10/10. I got a representative on the phone quickly and she was very knowledgeable! So thank you pets best! We will recommend you to all pet parents!
Insurer: Pets Best
By: Tiara M Cooper
Disappointed!!!!
I incurred high vet bills for my cat Misty due to her hyperthyroidism. I only got reimbursed upto $2500. All charges after that was all my responsibility. Also the turn around time for reimbursement is taking way too long.
Insurer: Pets Best
By: Maria
AVOID AVOID
AVOID AVOID, they take forever to respond when you submit a claim for reimbursement, and they NEVER pay for anything. Worst customer service too.
Insurer: Pets Best
By: Lesley
It was easy to sign up buy I questioned…
It was easy to sign up buy I qyestioned the ad. I dont remember it mentioning a waiting period until after I signed up.
Insurer: Pumpkin
By: Pam F