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Pet parents across the U.S. and Canada have left over 225,115 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They don't provide expected customer experience and their online services are really buggy, limited.
Sonnet has a really bad service, customer service and online website are not good at all. My wife as a car, i have a car, we have a house. We both need our account for our car, but my wife can't have our house in her account, only me can. Cause of this, we can't get rebate on our 2 cars + home because their online system doesn't support that. On the side, you can register to their website with a + alias email, but their system will be buggy everywhere. You will have to remove it to make it work properly. Customer service is able to just hang up your call if they don't want to talk more with you. If it's in chat, they may close the chat without asking before if they did answered your answer and even if you stay active and talk with them. They just don't care. Service is really poor, i put a legit 1 star because prices are ok at least the first year, but that's all. Don't deal with them, go with a competitor instead, don't waste your time. Oh and they just lost 3 contracts and won 2 more detractors. ## Answer to the support who just answered my review: Plus aliases are official email feature, registered in RFC (main IT norms). Mail with "+" are legit, your website doesn't know how to deal with it and bug everywhere while support can mail me. And woaw, are you really talking about privacy when not supporting correctly "+" aliases? That's weird customer service always hang up on issues they don't know how to deal with. Everytime you spend some time with support, or you ask to fix something, or you really need their assistance, system just hang up, in chat and in voice calls. No, it's not "normal" when it happens that often, and no, it's not a "regular connection issue". You can't imagine how much i had issues. Sadly your answer is the same as what i'm used to hear from customer support: "create an account, register insurances" we are already all setup. Your system just not work properly and is really limited. When i've subscribed, i was expecting things to evolve, but looks like nothing moved on customer side. How can we trust you seeing all those issues?
Insurer: Sonnet
By: o_be_one
The ASPCA was a great plan for my two…
The ASPCA was a great plan for my two English Bulldogs who needed a lot of care as they aged. It provided us with the relief knowing if anything were to happen they had great coverage. I took the full plan excluding the preventive and it worked so well I know just got it for my new 5 year old rescue English Bulldog. Thank you for your ease in the application process as well as your efficient manner in redeeming what was due us on a regular basis. I highly recommend!
Insurer: ASPCA
By: Lola and Mimi
Tough time with our beloved dog’s…
Tough time with our beloved dog’s health lately but, thanks to Trupanion, paying wasn’t a factor. Trupanion made this difficult time so much less stressful than it could have been if our bank account was wiped out. Now, we only have to concentrate on getting our sweet girl better. We can't thank Trupanion enough!
Insurer: Trupanion
By: Consumer
Healthy Paws delivers on what they promise
I've been really pleased with Health Paws. My dog needed TPLO surgery (dog version of a torn ACL) and it was VERY EXPENSIVE. We would have taken a real hit financially had we not been established with Healthy Paws. I think as long as you are familiar with the policies and making sure to read them prior to signing up, Healthy Paws delivers what they say they will. They have a very easy claims process also.
Insurer: Healthy Paws
By: Kate
No more jumping through hoops
As our current insurance broker does not insure property outside the province of Ontario, we had to find an alternative company. As usual, we had to jump through hoops, in order to receive quotes, until we were referred to Sonnet Insurance. Time was of the essence to meet the requirments for the purchase of our new property, and this is where Sonnet came to the rescue. The application was completed on-line, within minutes, and soon after our property was insured. Fantastic !!
Insurer: Sonnet
By: Nico Pienaar
I love Healthy Paws!
I love Healthy Paws! They are efficient, quick and great customer service.
Insurer: Healthy Paws
By: Amanda Miller
Easy to sign up
Easy to sign up. Great price. Haven’t had to use the insurance yet (thank goodness), but glad to know it’s there if I do.
Insurer: ASPCA
By: Candice W
Customer service
After dealing with a different pet insurance company that had terrible customer service, I really appreciate how fast the ASPCA returns emails, and the wait time on the phone is not long.
Insurer: ASPCA
By: Jennifer Judd
Fast
Quick reimbursement of our claim for our senior dog’s illness and medical treatment.
Insurer: Pets Best
By: Evelyn