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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Always lovely experience
Always lovely experience
Insurer: Trupanion Canada
By: Rene
There for you when you need it!!
Although there was a mix up by the Veternarian submission the claim was reviewed again and resolved within hours!!
Insurer: Trupanion Canada
By: Cindy
Excellent
Excellent, reliable pet insurance. It's better than my own medical insurance. Easy to file claims, quick responses to questions, excellent coverage. I really have no complaints. I'm glad I chose Spot.
Insurer: Spot
By: Lain Riley
Awesome pet insurance
Awesome pet insurance! My Staffordshire Terrier had an accident and Spot was very fast to accept the claim and then pay it out. Definitely recommend to any one.
Insurer: Spot
By: Art Omar Quezada
Big thumbs up!!!!!
very quick claim returns. little to no hassle. would recommend.
Insurer: Spot
By: Art Vega
Everything went well with my claim
Everything went well with my claim, it was also processed very quickly!
Insurer: Spot
By: Brittany Jones-Luster
Expeditious resolution of claims
Expeditious resolution of claims! No nitpicking legitimate claims. Helped me a lot! I’m
Insurer: Spot
By: Phyllis Harris
Super fast and easy! Would absolutely recommend.
I have had to submit several claims in the past few weeks and the process has been so fast and simple. Within a few days of submitting the claims, I’ve seen the amount in my bank account. Thank you to everyone on the Spot team for making this a pleasant experience out of something not-so-fun like taking my pup to the vet.
Insurer: Spot
By: Elise Miller
Not as good as I thought it would be
Very frustrating working with Embrace. I have a puppy that just turned a year old, she has no pre existing anything and she developed a few masses that we had removed and biopsied. They keep asking for paperwork from my vet so I kept sending it. I have send every document that I have on her from the time I got her. The vet sent the same paperwork. Then they said they needed more information from my vet and that they requested it but my vet said they have never contacted them. Now they are saying that my claim is in review. I pay $33.16 for insurance and $35.42 for wellness. The wellness claims pay fairly quickly but now that I submitted a $1200 claim for the mass removal they claim that they need more information even though I have sent it several times being sure to include and highlight the doctors notes. Every time I send them what they ask for they ask for something else. But everything they ask for is in the medical records I already sent. You can not get through on the phone no matter what time or day you call. I feel like they are stalling and trying to come up with a reason to deny the claim. I cannot help feeling like I am getting scammed. It has been over 5 weeks and now they send me an email stating "Banfield Pet Hospital has sent us the history and it's currently in line to be reviewed by an adjuster. It will take approximately 10 business days for the history to be reviewed after which your claim status will change and it will be ready to be reviewed." Apparently they do not have enough staff to help their customers in a timely manner and the staff they have have no idea how to articulate exactly what they need in order to complete a claim. I am not sure that $68.58 a month is worth the headache. She is only one year old so we are considering just opening a savings account and putting that money in there in case of an emergency. We have to pay up front out of pocket anyway and then wait god knows how long to see if our claim will even be accepted and how much we will get reimbursed.
Insurer: Embrace
By: Lisa