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You don’t think you’ll need it, until you do.
Like anyone, I hated paying insurance premiums every month. But, something told me not to cancel my SPOT insurance. Let me tell you, I am SO glad I didn’t. One day my dog decided to eat a cardboard box while we were in the middle of a move. He has never done anything like this. Well, cardboard does not digest. He ended up with a wad of congealed cardboard that wouldn’t come up and wouldn’t pass through. Nearly $5000 for surgery and treatment and he is just fine. What a huge stressor this would have been without SPOT insurance. This incident was the first time I actually had to file a claim and I was honestly nervous about how it would go. But it was so smooth. I filed the claim through the app, attached the required receipts and proof of treatment, and within about a week the reimbursement hit my bank account. It was so easy. I will forever recommend pet insurance. Hopefully you never need them but the peace of mind knowing SPOT has your back if the time comes is 100% worth the monthly premiums.
Insurer: Spot
By: Haylee Long
Thank you for affordable and thorough…
Thank you for affordable and thorough care for our girl!
Insurer: Prudent Pet
By: KL
Overall great experience
Overall great experience, but the last claim that was processed had issues. Invoice I uploaded was not received. When I added it the next day, it caused the claim to be delayed and it took 3 weeks to receive payment. This was after multiple calls. I know take screenshots to prove what was uploaded, since I can't rely on your systems.
Insurer: MetLife
By: Tami Feierstone
The claims were easy to submit on line
The claims were easy to submit on line. The claims were reviewed timely and after the first claim I received reimbursement in one or two business days. When I had any questions talked with a knowledgeable customer service representative.
Insurer: Trupanion
By: John
They are caring and have made our claim…
They are caring and have made our claim request easy and seamless.
Insurer: Trupanion
By: Alan Terpstra
Fast review and payment process
Fast review and payment process I submitted the annual wellness claim on day 1 of the policy for both cats. Claims were reviewed and paid in a week. Hopefully this type of service will continue throughout the life of the poicies.
Insurer: Pumpkin
By: Michael
Excellent service with kindness in this…
Excellent service with kindness in this time of sorrow.
Insurer: Embrace
By: TT BB
Bobby worked to get me the best price…
Bobby worked to get me the best price for my do’s insurance and was very helpful with all my questions.
Insurer: Prudent Pet
By: Me
If I could give 0 stars
If I could give 0 stars, I would. Absolutely scam of an insurance company. They charged us for 5 months and when our pet finally needed to be taken in for UTI they denied the claim. They said we didn't have a checkup in the 12 months prior to enrolling or in the first 30 days -- which is something i told them during the onboarding because he's only 2 years old, we only had to take him in for the first year of neutering and vaccinations. If the initial checkup is a mandatory requirement for any claim in the first year to be successful then why continue taking my money? Why not mention it several times? why not remind your customer? Why not train your sales reps to emphasize this? I spoke with three sales rep during onboarding and an agent before the day of his emergency surgery and they said everything looks fine. DO NOT GO WITH FETCH, their customer service is atrocious, and their policy misleading.
Insurer: Fetch Canada
By: Umar Khalid
Deny claims for BS reasons and extremely difficult to cancel. Zero stars.
Horrendous experience with this company. My dog got an ear infection for the first time in her life after my policy started. The entire claim was denied because Pet's Best said the condition was pre-existing before policy coverage began. HOW is that possible? She has never been to the vet for an ear infection prior to this. I have been attempting to cancel. I cannot speak to a real person and they are not responding to my emails. Horrible insurer. Do NOT recommend.
Insurer: Pets Best
By: GD