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Very good customer service
Very good customer service, easy to submit a claim.
Insurer: Pumpkin
By: Candy Carlson
10+ year customer, will always have them
i've had healthy paws pet insurance..... for the last 10+ years. they are definitely a premium insurer - but you get what you pay for. physical therapy. cancer treatments. $20,000 surgeries. i send them the invoice, they deposit my reimbursement a couple days later. not even batting an eye. i always recommend them.
Insurer: Healthy Paws
By: Scott
Rebecca was polite and knowledgeable…
Rebecca was polite and knowledgeable with everything on helping me choose the best coverage.
Insurer: Prudent Pet
By: kattgmail.com
Unrealistic Annual Renewal Rates
The customer service is fine, I'm giving this low rating due to the ridiculousness of their pricing algorithms. My pet's policy is set to renew in October and the monthly premium increased 68%! Yes, you read that right, 68%! I don't even know how that's legal? But I'm stuck with the policy since my dog has allergies (a pre-existing condition), otherwise Id go elsewhere. Shame on you, Embrace.
Insurer: Embrace
By: Rachel
Rather cumbersome process
Rather cumbersome process
Insurer: Embrace
By: Dawn Green
Joshua Sabado was very helpful
Joshua Sabado was very helpful, efficient and patient in helping me with all my concerns and questions!
Insurer: Fetch Canada
By: Pranit S
Wellness checks insurance
I talked to Bobby and he was very helpful in answering my questions and helping me decide which policy was best for my pets
Insurer: Prudent Pet
By: Kia
Use a different insurer
Spot placed so many barriers to my first claim, I canceled in frustration: 1) calls went to an off-shore answering service that was useless; 2) the claim was commingled with an invoice among my pet’s medical history and that had to be removed by an agent of the company; and 3) the company continued to ask for medical records that were far more clinical than required. Not recommended unless you are willing to put up with confusion and processing delays.
Insurer: Spot
By: Doug Barton
My Labrador was hospitalized recently…
My Labrador was hospitalized recently for 2 1/2 days for a very rare but possibly fatal Cystitis. I’ve had healthy paws for seven years and they have been nothing but incredible with every issue I’ve ever had. They are very Prompt in their payment reimbursement and it gives you so much peace of mind when you’re already worried about your pet that you don’t have to worry as much about the bill. I can’t say enough good things about healthy paws. They have been excellent for me and my labrador for the past seven years. It’s awful to think you’d have to put your dog down because you can’t afford treatment. I highly recommend this company for anyone who has a pet.
Insurer: Healthy Paws
By: Patti Trenchard
Fast reimbursement
My dog had an accident and needed surgery. Healthy Paws was fast with the reimbursement. Nice knowing they covered it. Expensive surgery, long recovery. We were reimbursed within 4 days. I would love if they did direct pay to the vet/hospital. Been with Healthy Paws for 7 years.
Insurer: Healthy Paws
By: WENDY S