208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Filing Claim with Ease
My pup had an emergency visit which was very much an unexpected event. Luckily, I had Spot Insurance to help. I went on the website, downloaded the needed documentation and then waited for a response, which took about 2 weeks. My claim was accepted with ease. Within 10-15 days, a check arrived. Spot gives me peace of mind knowing my pups are covered. Thank you for making things simple!
Insurer: Spot
By: Cristina Rodriguez
Frustrating 4-Month Claim Dispute Experience
My dog had heartworm, and Pets Best continued to tell me it would not be covered because they believed it was a pre-existing condition. They were confusing it with my dog’s lumps, which were a separate pre-existing issue. It took hours of being on hold just to finally speak with an agent, and even then I still had to file a dispute because they were not going to return any money after we had already spent close to $2,000. My vet even had to write a letter proving and showing the facts that my dog had heartworm and that it was not related to the previous condition involving the lumps. The whole process was extremely frustrating. We were very close to ending our membership, but we had already spent so much money on the policy that we felt stuck continuing it. It also took them a very long time to review and process the disputed claim, even after we submitted clear evidence from our vet. All in all, we waited over four months to receive any money back, which was extremely frustrating and disappointing. Overall, the experience was very disappointing, especially considering how much time, effort, and money we had already invested.
7 Dachshunds
Pets Best's $1,000 deductible with 90% payment and unlimited coverage has allowed us to cover all of our dogs with lower premiums while protecting us from the cost of serious illness or injury. The claim process is easy and we have needed to coverage on 3 dogs over the past two years. I recommend Pets Best to our friends.
Both of my cats got an upper…
Both of my cats got an upper respiratory infection at the same time. One was so sick that he had to stay at the VET for a week. SPOT could not have made it easier to submit their claims. I snapped photos of the bills, answered a couple of questions and 2 days later, the money was in my account. YAY!!
Insurer: Spot
By: Sheryl West Fritz
Easy to claim
Easy to claim. Fast results. Great company!
Insurer: Pumpkin
By: June Garcia
Dismissive Customer Service and Wasted Money
Customer service was incredibly unhelpful and dismissive. This experience made the trauma of my pet's end of life very disappointing, upsetting and I felt incredibly unsupported. I also felt that the cost spent over the 12 years of my pet's life for pet insurance coverage has been an absolute waste based on this experience. I have spent thousands with this company to be completely dismissed for minor issues (stating all claimed medical visits were due to underlying issues with no medical evidence of such) or being told my pet's euthanasia would be covered with reimbursement when it was applied towards the deductible of a canceled policy for a pet that was no longer living. It is incredibly disappointing to place your trust in a company and to have them not be helpful, and customer service inconsistent, when you need it. I would not recommend this company to any other pet owners unless you want to do most of the work for their customer service team.
Insurer: Pets Best
By: J
Josie
Josie was diagnosed with lymphoma in 2024. She has been undergoing chemotherapy treatments and has been able to achieve remission. The treatments are very expensive and the journey is ongoing. Petsbest has enabled me to give Josie the treatment she needs and we have been cherishing every moment
Insurer: Pets Best
By: cindy
Trupanion claim that they requested my…
Trupanion claim that they requested my dog records without my consent from my dog vet . I call my veterinarian office and speaking with the manager on 3/05/ 2026. No one not even my veterinarian office is to give out any records with our my consent or signature PERIOD! TRUPANION!!!!!!!!
Insurer: Trupanion
By: ERIKA S WYNN
Helpful Experience Learning About Puppy Health Coverage
I recently started researching pet insurance because I’m preparing for a new puppy and wanted to understand what types of coverage are available for common health issues in small breeds. While comparing different options, I found a lot of useful information here that helped me understand things like waiting periods, hereditary condition coverage, and reimbursement percentages. As someone who works closely with puppies and future dog owners, I often recommend that people research insurance before bringing a puppy home. Many new owners underestimate how important early health protection can be, especially for small companion breeds that may require routine veterinary care during their first year. When buyers ask me about preparing for a new puppy, I usually encourage them to read reviews like the ones on this site and compare providers carefully. I also share general care resources from my breeder website so they can learn about nutrition, early care, and responsible puppy ownership. Anyone interested in learning more about preparing for a new puppy can also visit https://fluffypuppiesbreeder.com , where I share guidance for families looking for small fluffy companion breeds. Overall, this platform has been helpful for understanding how different pet insurance providers operate and what real customers experience when filing claims. It’s a good starting point for anyone trying to make an informed decision before bringing a new puppy home.