216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terrible nightmare experience with pets…
Terrible nightmare experience with pets best. Wrongfully denied 2 claims because they “didn’t receive records” even though my vet faxed them 5 times, I uploaded them, and emailed them and their customer service confirmed they had them. I was told they would reopen the claims never did. They are essentially scamming consumers at this point. Company went extremely downhill after it was bought by independence pet in 2024. Wait times 1-2 hours, customer service has no idea what they’re talking about, they’re extremely rude condescending and passive aggressive. I called 10 times over 2 months trying to resolve my issues was told something different each time, and I requested a callback from a manager multiple times and never got one. Absolutely terrible company, please avoid using them in 2025 save yourself the heartache/headache
Insurer: Pets Best
By: Tj Silva
The entire experience was great
The entire experience was great. The only thing that I can't figure out is how to add my other pets. I have another cat and a dog that I would like to add to my policy. How do I do this?
Insurer: Nationwide
By: Heather Carleton
Password reset doesn't work. Fixed by the company.
Password reset doesn't work. Thanks for resetting my PW
Insurer: Spot
By: Glenn
I strongly advise against purchasing…
I strongly advise against purchasing car insurance through Sonnet. My sister and I obtained a policy with Sonnet while we were students. When I stopped driving the vehicle and needed to have my name removed from the policy, we attempted to contact Sonnet repeatedly to make this change. From August through January, we made numerous phone calls and sent multiple emails using the contact option on their website. During this entire period, we received no response and were unable to reach an agent. Because Sonnet failed to respond or document our requests, there were no agent notes on our file. As a result, our policy remained unchanged despite our repeated efforts to correct it. Eventually, due to the ongoing lack of communication and the financial burden, we decided to cancel the policy. After this, Sonnet withdrew approximately $1,400 from our account. When we were finally able to speak with a representative, we were told the money would not be refunded because there was “no record” of our prior communication, even though the lack of documentation was due to Sonnet’s failure to respond in the first place. Additionally, our participation in the Shift program was affected because I was no longer driving, which caused location data issues that were never addressed due to Sonnet’s inaccessibility. Payments also increased significantly without adequate notice or explanation. Overall, the lack of communication, accountability, and customer support created serious financial stress. Customers should be aware that unresolved issues may not be documented, and this can be used to deny responsibility later. Based on our experience, I would not recommend Sonnet.
Insurer: Sonnet
By: zaina luthon
My questions were answered…
My questions were answered comprehensively and the process was seamless.
Insurer: Nationwide
By: Julia Hall
Pets Best is the GOAT
I purchased the wellness coverage for my middle aged cat. My claim was processed quickly, and I was reimbursed exactly as described in the policy document. The explanation of benefits was easy to understand, and the money was deposited directly into my bank account. I am very pleased with the speed and ease of the entire process - from purchasing the plan to reimbursement on my claim.
After reviewing other insurance options…
After reviewing other insurance options Fetch Pet was the best for me. Prices are more reasonable and manageable. Thank you, Justin for all your help and guidance.
Insurer: Fetch Canada
By: AUDREY V
Easy enrollment and reasonable rates
Easy enrollment and reasonable rates
Insurer: Nationwide
By: Faye Sarvghadi
Easy to use claim system
Easy to use claim system, very prompt refunding. Staff are lovely if you have any questions.
Insurer: Pumpkin
By: Oonagh
Art was great
Art was great. He helped me find another policy. I am upset that the coverage my dog received is no longer available. Genetic coverage and internal things like cancer not covered. As pets age things happen and now no coverage for those things. You forget about the senior dogs. Do better.
Insurer: Nationwide
By: customer