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No help given - just another paper to read
I asked for help to determine if a service performed on my dog counted for insurance and after waiting almost a week for a reply, they sent me the guidelines again. Not much help after uploading all of my documents. Not the service I expected. I wrote back again and never heard back.
Insurer: Figo
By: NC Professional
very satisfied with the claim settlement
The vet could file the claim for me and I did not have to show anything except the paid invoices. The process did not take as long as I was told and Embrace paid what they said they would in my contract. On the strength of this transaction I added another dog to the policy.
Insurer: Embrace
By: jeannettefedorka
Disappointed and feel duped!
We adopted two cats in August and took them to the vet for a check-up just to make sure everything was okay. Fortunately, they were both in good health although the vet did detect a slight heart murmur in both cats. At the time of the examination, the vet informed us that this could be attributed to the stress of being taken out of their new home after they had just gotten used to us. (Fear that we might taking them back to the shelter) Sure enough, on subsequent visits, the heart murmur was no longer heard. In early January one of the cats started coughing. Usually just once a day, but just to be sure he was okay I took him to the vet. They did x-rays and gave him a shot for asthma. On the x-ray, they thought his heart looked a little enlarged so they recommended an echocardiogram. I knew this was an expensive test, but I thought, better safe than sorry and also felt at ease because I had Embrace pet insurance. Luckily the echo came back fine and the cough cleared up from the shot. What a relief! Well, until I found out the claim had been DENIED!!! After waiting over a month both claims were denied by Embrace because they declared him as having a pre-existing condition. Apparently, the heart murmur that no longer exists nullified the claims. My vet wrote a letter to Embrace assuring them that the heart murmur was "white coat syndrome" but they still denied the claim. Disappointment is an understatement for the way I feel about Embrace, not to mention the $1,500 bill that I am now stuck with paying. I would NOT recommend this company!!!!
Insurer: Embrace
By: Wyndy Sloan
Fantastic customer service
Stephanie was very knowledgeable and attentive to my needs and my budget. I spoke with her multiple times because I mentioned I was a first time dog owner and was shopping around. She helped me better understand what pet insurance was all about and how it worked. Besides the multiple levels of pet insurance to choose from which varied in price, I loved knowing that Prudent Pet is their own company and doesn't have any other companies/underwriters under them. So I know I will be dealing with someone who just works for Prudent Pet. Which in return I was reassured I would always be able to get through to customer service quicker and to have any claims processed quicker then other companies. I look forward to having Prudent Pet insurance for my dog and hope it is everything that is expected and mentioned by Stephanie who provided wonderful and patient customer service.
Insurer: Prudent Pet
By: Crystal M
Much Better than Expected
When I paid for my first year of health insurance for my Labradoodle, I read complaints about Pet’s Best taking a long time to process claims, but I submitted two claims the first year, and both were processed within 2 to 3 weeks. I feel this is reasonable. For my second claim. I only requested payment for a blood test, but they paid for not only the blood test, but the office visit and an injection for an allergic reaction. So I am very happy with Pets Best so far, and I am planning on a second year of health insurance with them.
Insurer: Pets Best
By: Mike Sellenschuetter
Raine the Weimaraner
Quick and easy
Insurer: Trupanion Canada
By: James
Super nice and professional.
Super nice and professional. I loved that she added in the end to give Stanley some pets from her.
Insurer: Trupanion Canada
By: Shannon
The representative was very polite and helpful My enrolment was great
The representative was very polite and helpful My enrolment was great
Insurer: Trupanion Canada
By: Nancy
UnaMae and I have been treated very well by Trupanion!
UnaMae and I have been treated very well by Trupanion!!! We want all our friends to feel as confident as we do!
Insurer: Trupanion Canada
By: Norma-Jean
Very efficient and knew there information
Very efficient and knew there information
Insurer: Trupanion Canada
By: Charleen