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LOVE! Healthy Paws!!!
Would recommend 100% Healthy Paws. My chocolate lab Pablo has been a client of Healthy Paws since he was 5 months old. I cannot say how easy the claims, communications has been with them. They go above and beyond for their pets. Pablo has had 2 major surgeries in the past 4 months from beginning to the final surgery all communication has been great, claims from start to finish easy no issues. They even checked on Pablo after his surgeries.
Insurer: Healthy Paws
By: Christine
Claims were paid out in a timely manner…
Claims were paid out in a timely manner once they got all the information
Insurer: Embrace
By: Cody Johnson
It was an easy process and the agent…
It was an easy process and the agent took care of what i wanted. But I wasn't told there was a 15 day waiting period. i didn't know that until the contract was sent to me.
Insurer: ManyPets
By: Todd Kuykendall
Agent was very helpful in answering my…
Agent was very helpful in answering my question The one thing would be nice if you having a wellness plan for florida But the agent said it is in the works
Insurer: Prudent Pet
By: Michael Maksym
It's more expensive than I'd like and…
It's more expensive than I'd like and my pet's biggest health issue as of late appeared just soon enough after enrollment for figo to not cover a dime. So, that was great. Not.
Insurer: Figo
By: customer
Very courteous service
Great benefit plan for pets with very courteous service. All my dogs information was double checked. And it was fast and easy to sign up! Thank you Pumpkin.
Insurer: Pumpkin
By: Melissa Hundley
Worst Customer Service & Ridiculous Premium Increases
I have been a customer of Healthy Paws Pet Insurance since 2016, that's over 6 years. I spend a ton of money with them. For the first 4 years, I was pretty happy with the amount I paid and the reimbursements, but last year, they raised the price a ridiculous amount, $174.80 per month!!!!! I still paid it since my dogs are older (10 and 15) and needed the coverage and I was under the impression this was a one time increase. At the beginning of this month, I noticed that my bill had been increased another $91.07 per month bringing my monthly bill to over $400 per month! I called on 2/3 when my new bill came out on 1/31 (only 3 days prior) and asked about why the increase happened. I was told that it was due to my bills I was submitting which makes no sense. Insurance is here to protect us from when things happen. This is why every year I paid it year after year, not to just increase it to absorb the bills. I ended up lowering my coverage and increasing my deductible to lower my monthly payment. I simply asked that they make my request (3 days late) to be retroactive for the month of February and I was told no. I asked to speak to a supervisor and the woman on the phone, clearly reading from a script, just said there's nothing she can do. I submitted a complaint online that day. Finally, today, 17 days later, I was called by a woman saying that she heard I needed to talk to a supervisor. When I told her everything and asked just to make my changes retroactive for 3 days, it was the same "no" story over and over again. This was the worst customer service I have ever experienced! I would not suggest Healthy Paws to anyone!
Insurer: Healthy Paws
By: Sarah McCann
Easy to claim and quick payment.
The claims process was extremely easy and payment was very quick.
Insurer: Trupanion Canada
By: Elaine