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They are caring and have made our claim…
They are caring and have made our claim request easy and seamless.
Insurer: Trupanion
By: Alan Terpstra
Fast review and payment process
Fast review and payment process I submitted the annual wellness claim on day 1 of the policy for both cats. Claims were reviewed and paid in a week. Hopefully this type of service will continue throughout the life of the poicies.
Insurer: Pumpkin
By: Michael
Excellent service with kindness in this…
Excellent service with kindness in this time of sorrow.
Insurer: Embrace
By: TT BB
Bobby worked to get me the best price…
Bobby worked to get me the best price for my do’s insurance and was very helpful with all my questions.
Insurer: Prudent Pet
By: Me
If I could give 0 stars
If I could give 0 stars, I would. Absolutely scam of an insurance company. They charged us for 5 months and when our pet finally needed to be taken in for UTI they denied the claim. They said we didn't have a checkup in the 12 months prior to enrolling or in the first 30 days -- which is something i told them during the onboarding because he's only 2 years old, we only had to take him in for the first year of neutering and vaccinations. If the initial checkup is a mandatory requirement for any claim in the first year to be successful then why continue taking my money? Why not mention it several times? why not remind your customer? Why not train your sales reps to emphasize this? I spoke with three sales rep during onboarding and an agent before the day of his emergency surgery and they said everything looks fine. DO NOT GO WITH FETCH, their customer service is atrocious, and their policy misleading.
Insurer: Fetch Canada
By: Umar Khalid
Deny claims for BS reasons and extremely difficult to cancel. Zero stars.
Horrendous experience with this company. My dog got an ear infection for the first time in her life after my policy started. The entire claim was denied because Pet's Best said the condition was pre-existing before policy coverage began. HOW is that possible? She has never been to the vet for an ear infection prior to this. I have been attempting to cancel. I cannot speak to a real person and they are not responding to my emails. Horrible insurer. Do NOT recommend.
Insurer: Pets Best
By: GD
My policy has gone in ten years from…
My policy has gone in ten years from $360.00 per year to $3600.00 per year for the same amount of coverage. I realize that there is inflation and the cost of veterinary care has escalated as well.This seems excessive. Despite the good customer care and reasonably prompt repayment, I would choose a different company to insure my dog. Pet insurance has many additional companies who can provide service at a more competitive price. In the past I have recommended this company to all my friends and in online dog forums. I can no longer do that.
Insurer: Embrace
By: Rhoda Hartmann
Great prices and a great company that…
Great prices and a great company that knows how to use technology to benefit their pets and clients.
Insurer: Spot
By: Tony Confalone
The customer service rep that I talked…
The customer service rep that I talked to was very knowledgeable and was a great help with my issue.
Insurer: MetLife
By: Neil S
Great service
You took care of your portion of the invoice directly with the vet Clinic. It was seamless, very unlike previous insurance providers. Can’t thank you enough
Insurer: Trupanion
By: Diana Martignoni