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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Satisfied
I recommend Pets Best to everyone and I am happy to report the claim process is very smooth and I will continue to recommend
Insurer: Pets Best
By: AMY
Bad business practices
We received a notice that our 24hour Pet Watch was transferred to Hartville - they downgraded our coverage and tripled our monthly premium for the two cats from $137 to $392. There is no account information, no way to see details. We received no notice prior to this email. We can’t even cancel the insurance. That this is legal in the US speaks leagues to why everyone is so pissed off. Businesses are run poorly and they cover their lack of management ability by treating their customers poorly, overcharging while failing to provide value and engaging in other unscrupulous behavior.
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Worth it to have the little guy covered
I like that there are yearly reimbursements for wellness appointments, vaccines, dental cleanings, etc. Payouts are quick and I'm glad we have our little guy covered.
Insurer: Spot
By: Hannah Allen
They say a test of insurer is when you…
They say a test of insurer is when you make a claim. Fetch hace got an absolutely horrible claims experience. Chasing information and documents that you’ve already sent them and asking you to repeat info over and over again. When they finally got to the claim, the cover was so poor (even though it’s expeinsive) that they said I had nothing due back to me. What actually is the point of their insurance. Paying for nothing is a complete fraud. Don’t touch them.
Insurer: Fetch
By: Christopher
My agent or customer service rep
My agent or customer service rep. Not only was she knowledgeable but she was super friendly.
Insurer: Embrace
By: Jess Martin
I highly recommend them
I highly recommend them. If you run into a problem, just ask to speak to a supervisor. Only had to do that once, it was resolved quickly. All other claims paid very promptly.
Insurer: Spot
By: Joyce Carter
Very Helpful
Josh was knowledgeable, helpful, knew his product, and answered all my question with the utmost patience.
Insurer: Fetch Canada
By: Cindy Brandes
Filing claims is made easy and turn…
Filing claims is made easy and turn around time for repayment of claims if super fast.
Insurer: Trupanion
By: Tracy
I have been extremely happy with…
I have been extremely happy with customer service and I am sorry they have decided to stop insuring in the US. I only hope Odie will not disappoint me.
Insurer: ManyPets
By: Bill