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The customer service is ok
The customer service is ok. If you email, the email response is very delayed. I find contacting via phone is the best option. They have yet to cover any of my pet's care.
Insurer: Figo
By: customer
Moko meets the porcupine
Moko meets the porcupine Moko recently tried to make friends with a porcupine. She is committed to trying again. The porcupine is working on re-growing it's quills - most of which ended up in Moko's face. After two visits to the emergency care, Moko is fully de-quilled and we are happy she is safe and healthy. The reimbursement process on the website is so easy and we were pleased that we were reimbursed 100% by Pets Best. Thank you Pets Best for being there for Moko and our family. Cheers, L. Christian Collins, Arlington, MA
Insurer: Pets Best
By: L Christian Collins
Healthy paws has given me peace of mind
I got Blue, my baby girl when she was only 4 months. At first I was very indecisive about getting pets insurance or not, since she was still young and she looked like a normal healthy puppy, but my dog mom side pushed me to get it as a backup, since I never wanted to think about putting a pet down due to their Vet bills. I can tell you that has been the best decision ever, Blue ended up being a frequent flyer to the vets office, her GI issues were non stop and on and off every 2-3 months; so many labs, medications, tests were done trying to figure out what was going on with her, until after a year of testing for autoimmune diseases and rotating diets, a blood allergy test told us was wrong. Her belly was fine, but now, a mass showed up on her neck! Because of her age (she had just turned 3yo) the vet didn’t think it could be something bad (it was). She was diagnosed with a mast cell tumor, had to have surgery, followed by visits to the oncology area. On this journey, healthy paws has paid claim after claim. Filing is as simple as uploading a picture of the receipt, and you are done! They’ve never denied Blue a test, a medication or a surgery, and they pay back in 2-3 days. I even joke around with friends and family saying that she has a better insurance than I do, but honestly, she does, and it makes me so happy having the peace of mind that, I can fight for her and her health without having to worry about medical bills piling up. Their customer service is also very good. They’ve emailed me asking for Blue and her progress and the only time I needed to call to update some information over the phone I was on hold for less than 5 minutes. TLDR. Get your pet insurance, you never know what can happen, Healthy paws has been the best decision I’ve taken for Blues well-being and my peace of mind.
Insurer: Healthy Paws
By: Maritza
Recommend!
Healthy Paws processes claims quick, is easy to use, and gives us confidence that our pup is receiving the care he needs.
Insurer: Healthy Paws
By: Victoria S
I signed up because I want my Wookiee…
I signed up because I want my Wookiee to have the best coverage . He is my world.
Insurer: Pumpkin
By: Julie Chi
My customer service rep was the best…
My customer service rep was the best she made signing up very easy for both of my pets and she was able to help me with payment over the phone. Very grateful!
Insurer: Pumpkin
By: customer
Very easy and efficient to submit…
Very easy and efficient to submit claims. Prompt reimbursement.
Insurer: Embrace
By: Angela Kennington
Quick, friendly & responsive
Whenever I submit a claim it is processed quickly & explained clearly. Anytime I have questions, Pumpkin customer service reps are always friendly & responsive.
Insurer: Pumpkin
By: Lynette B.
Problems with the website
I had to reenter my information several times on the application page then had an issue logging in once I established a new account
Insurer: ASPCA
By: steven diver
Claims submission
Claims submission was a breeze! I wish my wife's disability claims were this easy!
Insurer: Embrace
By: Vaughn Stultz