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Good customer service
Good Customer Service, spoke to Janet P and she was able to provide me reasonable answers to my questions.
Insurer: Furkin
By: Farzin
Twelve years with Trupanion
During the 12 years that our Gwynna was insured by Trupanion, I always received prompt claims service. The few times that I had to phone Trupanion, I was impressed by the kind & thoughtful people who helped me.
Insurer: Trupanion Canada
By: Diane
A great insurance company for your pets
I always recommend Trupanion to dog owners, Iâve had nothing but positive experiences with them. Everything goes really smoothly. An excellent company to have your pets insured with.
Insurer: Trupanion Canada
By: Carl
Disaster
Disaster, -completely. After paying 10 years of pet insurance, we finally had enough! Trupanion pays close to zero in each claim. Always exclusions, exceptions and excuses. Called to cancel and no apology nor offer to make-it-right. That completely defines Trupanion as a company. Nothing. Our little one is almost 16 years and now very ill. We have paid out-of-pocket repeatedly. Make no mistake, Trupanion is an American company. Don’t be fooled by the Canadian Maple Leaf or .ca website extension. No oversight nor governmental institutions you can complain to. Trupanion takes your money, does not pay-out on claims; earns and keeps accrued interest (no escrow account here!) they receive from the millions of people and then reinvest that money to make even more millions…all the time denying legitimate claims. Moreover, Trupanion gives Canadians no transparency nor accountability when it comes to how their information is stored, used and who had access. No such thing as PIPEDA in the US. Trupanion has no written privacy policy on how your information is stored, who has access, how many times it may have been accessed by any (US) authority. I’ve read through many of the positive reviews on TrustPilot. There are many congruencies with covered claims and those that have been denied to me by Trupanion. What criteria are used here to deny or approve a claim?!!!! You cannot tell me that it is written verbatim. Decisions are based on the subjective whim of your adjusters. What are the statistics of claims approval/denial for Canadian customers? Keep your money people, - simply set aside monthly what you would have given Trupanion and you will always have enough to pay out-of-pocket yourself. P.S. Get Stuffed!!! Don’t bother responding, - not interested in hearing. Who is the underwriter and regulatory body for Trupanion in Canada? Complaints will be forthcoming.
Insurer: Trupanion Canada
By: Thomas Doran
So very easy to use
So very easy to use. They made the process truly simple and customer focused to make it as easy for the customer as possible. Could not believe how quick the payment was received!
Insurer: Pumpkin
By: Michele
Signing-up with Spot was easy and thorough.
We just signed-up our cat Little Girl Jr. for Spot Pet Insurance. The process was easy and understandable. We currently don't have a need to file a claim, but we have peace-of-mind that Little Girl Jr. is covered!
Insurer: Spot
By: Kenneth W Turoczy
Customer Service is OUTSTANDING
Customer Service is OUTSTANDING. The ease in which claims can be filed is OUTSTANDING. Payment is quick, explained in detail. If they would write MY health insurance I would insure myself with Embrace!
Insurer: Embrace
By: judith dawson
Just got this policies on my boys
Just got this policies on my boys. We are ready for a healthy life for them
Insurer: Pumpkin
By: Sandy
Great Customer Service
The PetsBest phone representative was nice, courteous and professional on the phone. She answered all my questions and quickly resolved the issue.
Insurer: Pets Best
By: Amanda