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terrific insurance to have recommended…
terrific insurance to have recommended from my vet
Insurer: Trupanion
By: Jay Katz
Intelligent policy transfer, secure financials
Easy transfer from old owners policy to one in my name. Additionally appreciate the security being used for credit card transactions.
Insurer: ManyPets
By: customer
Unnecessarily rejected claims claiming…
Unnecessarily rejected claims claiming they were pre-existing even though they werent.
Insurer: Figo
By: Akshay Balasubrahmanian
It was an easy process to file a claim online
Easy process to file a claim online
Insurer: Embrace
By: Divana Terrell
You responded to my questions very…
You responded to my questions very quickly. Which was important for me . First time having pet insurance.
Insurer: Pumpkin
By: customer
Fast!
I've had pets plus us for years. I have found lately that the turn around times for a claim is getting a lot faster. It says they process claims within 20 days, in the past I've waited over that period and had to send emails to get my claim back. The last couple claims I've put through have came back in record time (10 days).
Insurer: Pets Plus Us
By: Celene
So very grateful for Trupanion..
My dog has been troubled with warts around her mouth for just over a year. She has had several surgeries and procedures. My claims have always gone through quickly and reimbursement to my bank account is within a day or so of approval. Trupanion is professional, prompt and they are alway available to chat by phone or on their website. Pet insurance is the best thing I did for my dog, and I would recommend Trupanion to anyone.
Insurer: Trupanion
By: Sheryl Torr-Brown
Worst Pet Insurance/experience
I have Healthy Paws for my 8 year old mixed breed dog, have paid my ever increasing premiums on time every month without complaint. Have had this insurance policy since he was 12 weeks old and have only had 1 claim prior to this last one. Submitted claim after $8500 TPLO surgery, received and email and update on their app that my claim was processed and approved and I would have my reimbursement in 3-5 days from 02/14 - called on 02/28 because I had not received my reimbursement. Was told that the agent was going to put me on hold while she looked into it further as she could not see any notes that the reimbursement was actually issued, call was then disconnected. Called again and was told, "well, we are at the mercy of the USPS, so not our fault if you didn't get reimbursement". After speaking to multiple levels of supervisors, best answer I could get was, "we will open a finance case, no idea how long it will take for them to start working on it or get the new reimbursement out to you". Asked for a call back from someone in finance and was told I would get one within 48 hours. Did not get a call, then got an email from a customer liaison manager who advised she ensured my claim was escalated to finance and if I wanted a call back, to give her dates and times. Responded with my dates and times (any day, any time between 0800 - 1700 EST). No call. Called again this week and was told case was not escalated and the the Customer Service Liaison I was speaking to would escalate it. Unfortunately I am stuck with Healthy Paws now because if I change companies, the 2 issues he has had would be considered preexisting. Worst choice I ever made was Healthy Paws
Insurer: Healthy Paws
By: Cathy
Latest 1 comments
Cathy, We understand the frustration that comes with a reimbursement issue. This is definitely not how we like to do business and apologize that our customer service did not meet your or our expectations. The reimbursements were sent out on our end as soon as your claims were reviewed and completed. Unfortunately, we have no control over the checks once they are in the hands of the postal service. We want to assure you that your case remains a huge priority for our team. Your replacement checks were mailed on 3/8. You should have received an email from our Billing and Payments Team confirming this on 3/7. The Healthy Paws Team
Canine lymphoma sucks
Healthy Paws has accompanied our rescue dog through chemo. It’s the easiest thing to take a photo of a bill, submit it, and get the reimbursement straight to my bank in days. What’s covered is fair and clear. It’s expensive to insure a pet, but if you don’t want to make hard decisions when something goes wrong, $10k for chemo! Covered, with our selections, at 70%. (And our dog had NO side effects from chemo.) Surgery to biopsy two lumps so we could know if the cancer had returned: $6k. Healthy Paws is a great company.
Insurer: Healthy Paws
By: hilary L