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Easy and fast
It was easy and fast.
Insurer: Furkin
By: Yelena
Sophie my 6 month old cockapoo
I was very impressed with the customer service I received from Sophia, she explained everything in detail and was very friendly and didn't rush me.
Insurer: Trupanion Canada
By: Brenda
Submitted a claim and received a…
Submitted a claim and received a response the very next day. Great customer service and coverage 8s much more flexible than most pet insurance companies
Insurer: Pets Best
By: Randi Murphy
Poor Treatment of Long-Term Customers
I was a customer with Healthy Paws since 2016. I had surgery in 2022 and had some payment items change. Typically my bank forwards my information to new providers during a card change, but apparently that did not happen with HealthyPaws. When I finally noticed the payment issue after several months I called Healthy Paws to reinstate my service and they said they could not do that and I needed to re-enroll. I asked if they could waive the waiting period because I had been a loyal customer for years and never even filed a claim. They said they could not do that. I think this is a terrible way to treat a loyal customer who made an honest mistake. I will not be using this service again. To pre-empt their response - I used a different email for the account I had with them long-term. The email attached here is my new email.
Insurer: Healthy Paws
By: Lex
We finally chose a name for the new…
We finally chose a name for the new kitten and the rep made it very easy to update the account.
Insurer: Pumpkin
By: Cinnamon
Great Service
Love how easy it is to submit a claim and how quick it is to receive a claim!! Also the agents are very helpful when I call them with questions they make it so easy to understand!!!
Insurer: Prudent Pet
By: Sammi
Among the best pet insurance provider
Moving forward, this will be a company I will faithfully stick to and choose to ensure any future pet I adopt. I had to take my cat to the emergency vet in his procedure ended up costing close to $4000. It is extremely stressful when your pet is going through a medical emergency on top of the fees associated with getting them the necessary medical care they need. Petsbest gave me a lot of peace of mind because of how easy, fast, the claims process was. I really didn’t even have to talk to anybody, I just uploaded my receipt and was reimbursed a little over a week and a half later. On the rare occasion I do talk to customer service personnel they are always very friendly and willing to help me as much as they can. I think this is a phenomenal business to go through for pet insurance. You just have to be aware of what they do and don’t cover, the customer service representatives are always able to answer any questions I have. I believe their prices are fair and generally have no complaints with this company, I would highly recommend anybody considering getting pet insurance.
Insurer: Pets Best
By: Anon
Easy to use website.
I’ve only just signed up, so I don’t have any experience with their customer service or filing claims. All I can say at this point is the website is informative and easy to use.
Insurer: Pumpkin
By: customer
Thank you for your prompt response
Thank you for your prompt response! I am grateful! When my fluffy baby needed surgery and procedures, Pets Best came through!
Insurer: Pets Best
By: Michelle Cardoso
Haven't had to use yet
Haven't had to use yet - but the continued support from the customer service is very helpful.
Insurer: Trupanion
By: customer