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Good experience with Healthy Paws
I used another pet insurance company with previous pets, but found the reimbursement process to be slow, very complicated, and with a very low reimbursement rate. I almost didn’t get insurance for our new puppy because of that experience, but decided to give Healthy Paws a try. I’ve had Healthy Paws for a little over a year and have been so fortunate to have my dog covered by them. I was skeptical they would really be that straightforward about what they reimburse and at what rate, but it has actually been the case. It’s been a godsend. I needed to call Customer Service one time for clarification on something and I found them to very helpful. I would highly recommend.
Insurer: Healthy Paws
By: Emily
I originally was frustrated that I…
I originally was frustrated that I couldn't update my account on the website then called to what I thought was within range of service and constantly got hung up on. In the process of writing the email I noticed that it was 9-9ET thankfully before I sent my frustrated email. However, once I called during business hours I believe the agents name to be Fin, if I can recall correctly. She was wonderful! She took care of all my needs and I have faith that in the (hopefully) never accident, my baby girl will be able to get the treatment she needs as I don't always have an extra 10k to spend on my pets health like my savior Zeus, bless his soul. Keep up the good work guys, no offense, but I hope to not have to reach back out to you ever, if not, for a long, long while.
Insurer: ManyPets
By: Zen
Terrible Customer Service
I've had a terrible customer experience with Sonnet. I wanted to edit my policy by removing a car and adding another car and you ran into technical issues that does not allow you to edit the policy. I decided to reach out to an agent, Erica was very helpful but we got disconnected. Then I was connected to Kanujah which replies back very slow and then just stopped replying back while I waited for 30 minutes. Note that I had to wait 30 minutes every time I wanted to connect to an agent I have my home insurance and car insurance with Sonnet, but this terrible customer experience will definitely make me want to look for another provide
Insurer: Sonnet
By: Ahmed Ouf
Great customer service
Great customer service. They will even contact the vet for you to get copies of invoices for claims. Yes also very easy to take a picture and email them an invoice. Payments come quickly directly to my checking account. Highly recommend.
Insurer: Prudent Pet
By: Sharon Berry
I purchased insurance in November for…
I purchased insurance in November for my 10yr old Maltipoo. Once my first payment was made, they started with typical insurance BS. Although he had one that showed he was in good health, it did not include “soap” notes. Fast forward to May 1st, my dog gets deathly ill, take. To his vet, the ER and then a critical center. I called customer service for information and I was met with a young snotty girl who gave me every reason why my claim would NOT be paid. AWFUL! Now I know you can’t judge a company by one person, however my experience did not get better. I would submit paperwork and was told I did not or they couldn’t make it out. It was just all terrible. Bottom line, out of $2400 FETCH paid $359. I was drawn in by their commercial and should have read reviews. I hope mine helps someone.
Insurer: Fetch
By: Jodi Gonzaga
mr.
i thought the insurance was a little expensive but it turn out to be much needed. Our claim with trupainon was handled seamlessly. No hassles just very good service.
Insurer: Trupanion
By: nicholas
Initial review
Information was provided in a timely manner. Pricing was clear. This only rates the purchase process, as we have yet to use the insurance. ( Accident & Illness only)
Insurer: ManyPets
By: customer
So far so good
I was unsure if pet insurance was worth so I researched several different companies before committing to manypets. For my 3yo mixed breed small dog their policy had an excellent price with no annual limit. I was also happily surprised that the price included vet fees, periodontal disease treatment and physical therapy, which other companies charge extra for. Like many reviewers, I have not submitted a claim (and I hope I never have to!), but will update this review if I do.
Insurer: ManyPets
By: Lucas Maahs