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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Friendly staff
Friendly staff, easy to sign up, questions answered promptly
Insurer: Prudent Pet
By: Douglas Forney
Wonderful company
Pets Best is extraordinary - reasonable premiums; fast claim service; fair payouts; sensitive handling of our final claim upon our cat’s death; and cancelling our policy automatically upon her passing. When we are ready to get another pet, we will certainly insure again with Pet’s Best
Insurer: Pets Best
By: Bill Stewart
Pets Best makes it easy to submit a…
Pets Best makes it easy to submit a claim, provide timely processing and clear breakdown of what is and isn’t covered!
Insurer: Pets Best
By: Brian Bargmann
Failure to help with an accident
My dog fractured her knee cap march 11, that is almost 2 weeks after my coverage kicked in and Trupanion says my claim is not eligible due to waiting periods. Your policy says 5 days for injuries and 30 days for Illnesses. I plan to keep Trupanion for the future as I have a Malinois and she’s is extremely high drive but am a bit confused and frustrated as to why this fix is needing to be paid out of pocket when I am supposed to be covered.
Insurer: Trupanion Canada
By: Holly LeRiche
Easy Claims, Courteous Service
Easy to use for claims and taking care of our puppies, but I wished it worked like traditional insurance for people where it paid direct to the provider. Maybe in time. Otherwise I consider this insurance very good. Pay outs are reasonable.
Insurer: Pets Best
By: Richard
Toy Poodle diagnosed with Heart Problems
Thank You Trupanion for your Excellent Service, our Little Toy Poodle was just Diagosed with Heart Problems, Trupanion has helped us tremendously with our Insurance Claim, it is so appreciated, Trupanion is Fast, Caring, Kind and Very Understanding of our dogs needs, even down to the Medication he has to take. Thank You SO MUCH for all your Kindness, Concern and Help!! You are the BEST!!
Insurer: Trupanion Canada
By: Vicki
We are puppy parents and decided before…
We are puppy parents and decided before we even got a pet that they will be insured. Puppies are like babies into everything. I reviewed all the puppy insurances out there and Spot was the one that best suited our budget and covered what we needed covered. The Welcome Call was not expected but received very well. Spot Insurance reassured us that they had our pups in their best interest.
Insurer: Spot
By: Larry & Linda BETSCHART
Friendly
Friendly, helpful and not pushy.
Insurer: Trupanion Canada
By: customer
The app is easy to use and to the…
The app is easy to use and to the point. The Embrace team are super helpful as well and helped me with a hiccup I had. Thank you guys for the help!
Insurer: Embrace
By: Jazmine Clark
Excellent customer service
I contacted Fetch on 3/17 to discuss my account. It was a call I didn’t want to make but I had to. To my relief, I was greeted and help by probably the most friendly and helpful customer service person I have ever encountered. Denise Ariale understood my financial worries and helped me see that I could still afford to keep coverage on my two pets. While doing so, she was so friendly and personable. She truly cared about me and my pets’ well being. I thought I was going to have to give up coverage all together. I am retired now but when I was working, I was a manager in the customer service industry. Denise’s manner, knowledge, understanding, and problem solving ability were everything I used to look for in an employee. These are indeed very rare traits to find. Hang on to her!!!
Insurer: Fetch
By: Sharon Appelbaum