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So helpful!!
Every time I called , they were so professional and helpful , this is my first time having insurance for pets . So I called lots because I wanted to make sure I understood everything.
Insurer: Trupanion Canada
By: Johanne clarke
Easy and professional
Customer service has always been exceptional. Using the website is one of the easiest I have ever encountered.
Insurer: Embrace
By: Lori Gay
System could not Process claim.
System was not able to process claim and provided wrong email address to FIGO customer support. First claim went through without a hitch.
Insurer: Figo
By: Michael
Probably a big mistake?
I adopted a new rescue in October 2022. We didn't make any claims until the following year. It's been about two months since the first claim, minor ear irritation and it still hasn't been paid. I received an email saying that the invoice isn't enough. It needs to be itemized and show that we paid (which it does). We've submitted about 8 claims now, and NOT one has even been processed yet. I'm amazed there are reviewers on here saying that they've had their claim turned around in a few days. I have a different insurance for my other dogs and we've never had a claim denied and the money is in my account in a few days. It's starting to feel like someone is just going through and marking "needs me info" when it's the same format I submit to my other insurance. I've even called in after submitting something and asked if that info is good enough. Got a "yes" two weeks ago, and the claim still isn't processed. I can't even tell you if they are good about paying claims because they are just sitting there or asking more info when they have it all. I seriously regret getting pets best. Our dog just had a $20,000 bill between 3 surgeries at 2 different hospitals and 2 weeks in ICU. Now it's going to be a pre-existing condition if we leave. But if they end up denying it, (if it ever gets processed) I might as well leave anyway. Stay away.
Insurer: Pets Best
By: Danielle
I have multiple Dogs and I am very pleased with AKC pet insurance
I have multiple Dogs, Dachshunds insured by AKC one had multiple back surgeries and another was hospitalized. AKC reimbursed me for the back surgeries for one and reimbursed me for the hospitalization for the other. When buying insurance please pay attention to the additional riders; you may need to purchase more than one. Overall a great experience.
Insurer: AKC
By: Bill Costello
Very easy to submit claims
Very easy to submit claims and very quick reviews. My claim was reviewed and approved within 72 hours of submission. Very pleased with this insurance so far.
Insurer: Pets Best
By: David W Balser
Hoped we didn't need
Got a kitty hoping we'd barely ever have to use the insurance. By the stars, it was worth it when she got diagnosed with a rare disease that would have cost thousands. Thankfully, it was covered and paid in a fair amount of time for an insurance claim. So grateful for this
Insurer: Pumpkin
By: Rae
Love this insurance company
Love this insurance company! They pay really fast! My baby boy is my baby. We have had them for three years!
Insurer: Embrace
By: Charlene Leblanc
YASMINE AMBRA CAVALLI WAS VERRY…
YASMINE AMBRA CAVALLI WAS VERRY PROFESSIONAL. SHE TAKED TIME TO ANSWERE AT ALL MY QUESTIONS IN FRENCH.
Insurer: Trupanion Canada
By: Anik Godard
Poor customer service
Both my veterinarian and I are frustrated with Embrace. After my puppy's intake visit with my vet in December 2022, the vet submitted what she thought was all the information Embrace asked for in their flier. It was not enough. So then she sent the separate orthopedic examination. Now Embrace is saying they never received the results of the initial exam. My vet called to ask what Embrace wants and their representative refused to answer that question. So I called to ask what they want and they say "All the paperwork you have ever received from your vet!" I told them we'd already sent in the initial exam. We went around and around, and I finally copied every bit of the paperwork I've ever received from my vet. This is not the Embrace I used to work with.
Insurer: Embrace
By: Susan Robinson