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A company that CARES!
Approximately 7 months ago our Golden Doodle's health was seriously declining. He had two transfusions in about a month. The resulting diagnosis I.M.H.A. which is an auto immune disease in dogs, is severe, and life threatening. In the next 5 months (post diagnosis) we accrued a considerable debt. We sent all records and billing statements to Healthy Paws for review with their claims adjusters. They say it takes ten days to go through the claims adjustment. We have never been any longer than 4 days which often included a weekend. Our pet has also had two unrelated surgeries during this timeframe, all covered. We currently near the $10,000 dollar mark in claims paid. It actually might be more now. While we are eternally grateful to our Veterinarian for the (at least) life extending diagnosis, we are also eternally grateful that Healthy Paws stood by us during this trial with our pet. We receive regular emails from them asking about our pet's health, acknowledging how difficult it is to go through, and assuring us they are there if needed. Healthy Paws is not just a large pet insurance company. They are a company with people that CARE! A five-star rating doesn't do enough to express our gratitude.
Insurer: Healthy Paws
By: Greg L.
Very easy process to file a claim
Very easy process to file a claim. All within One week submitted and paid!! Thank you!!!
Insurer: Spot
By: Linda Wolonsky
Never Pays
Brought my puppy in for a little temporary leg soreness making her limp. I knew it was going to cost $100+ but the one thing I could rely on was a sick visit being covered. Long story short, they declined to cover and said their 6 month orthopedic issues clause prohibits those kind of claims in the first 6 months. I knew of this clause and would have waited another month if I remotely thought they would actually stick me with this clause. Well they did. No diagnosis of anything orthopedic but I got a $160 bottle of anti inflammatories for her in the end. Between my vet and these guys, I am better off hoping whatever ails our pets just goes away. What a racket. Response: i have a puppy who was covered for five months already. No one knows about small print exclusions, you don’t advertise those. No fraud and again, I would have waited a few weeks. The law is the law and I live in a crap state. I get that. I am afraid to go to the vet now so pets will suffer unless it’s really urgent. You went from asking for notes saying she wasn’t having orthopedic issues to making me prove she doesn’t have dysplasia. I think adjusters can see based on pet age and that timeline there is no fraud here. Empower your adjusters to make decisions. We are paying for this.
Insurer: Embrace
By: Mark Prorock
Trupanion is Amazing and Worth it
We have had Trupanion for a little over four years. We are going through a medical crisis with our dog and Trupanion has done everything they say they do. They are fast to process claims, easy to reach with questions, and do not hesitate with coverage. Trupanion is amazing!
Insurer: Trupanion
By: Jamie
Great pet insurance company!…
This company made the claim process super simple, quick, and was extremely responsive to any questions. I have 6 pets insured with them and can’t recommend this company enough!
Insurer: Spot
By: Carly Sinclair
Claims Review
I gave 5 stars since the two previous claims that was file "Emergency Services due the the traumatic injuries, the hospital and surgery claims were processed fast than I had expected. The current claim is for services performed to check the surgery that was initially performed and everything went well.
Insurer: Embrace
By: James Parker
Maddee Pet insurance
Navigating through all of the different facets of pet insurance was quite a challenge. We finally used a pet insurance comparison online tool that narrowed it down for us.Prudent pet insurance provided all the key factors that we were interested in.
Insurer: Prudent Pet
By: Charles
If I remember correctly, I had a ? about a recent claim.
The person I spoke with (I forgot her name 😞) was very pleasant and helpful. I highly recommend Pets Best Ins!
Insurer: Pets Best
By: Christine D.
Desceiving monthly premium
Trupanion is great to cover medical expences but they increase the monthly cost. Gradually they get their money back by discreetly increasing the monthly premium with excuses.I dont like insurance companies that give then take with excuses.
Insurer: Trupanion Canada
By: Lilly